Residential Treatment Specialist

The Centers | Greater Cleveland

2nd Shift Premium: $1.50/hour + Base Wage

About The Centers

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our H.O.P.E. Campus exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

The Opportunity

We're seeking a compassionate and skilled Residential Treatment Specialists to provide a safe, nurturing environment for children and youth ages 11-17. In this vital role, you'll provide one-on-one and group support while implementing a daily schedule of therapeutic and recreational activities that promote healing and growth.

What You'll Do

Support & Care

• Welcome children entering the facility and create a positive, therapeutic atmosphere
• Provide physical and emotional security through intervention, redirection, and support
• Maintain consistent, firm, and fair relationships with all residents
• Serve as a positive role model for youth in our care

Daily Responsibilities

• Manage the physical needs of children including health, hygiene, and comfort
• Maintain active awareness of the whereabouts and activities of each assigned child
• Implement individual care plans aligned with agency philosophy and policies
• Participate in planning, supervising, and providing therapeutic and recreational activities
• Transport children to medical appointments, school, and activities as needed

Documentation & Teamwork

• Provide formal and informal reports on behavior, attitudes, and general disposition
• Complete incident reports, department logs, behavior rating scales, and primary sheets
• Serve as an integral member of the treatment team
• Attend conferences, meetings, and required training sessions

Crisis Intervention

• Intervene when behavior is damaging to self, others, or property
• Stay calm and make sound decisions in high-stress situations
• Apply trauma-informed care and crisis intervention techniques

Our Ideal Candidate

You have:

• Expertise in Trauma-Informed Care, Crisis Intervention & Relationship-based support
• The ability to stay calm and make sound decisions in high-stress or crisis situations
• Strong communication and teamwork skills in a fast-paced environment
• Prior experience in residential treatment, inpatient, day treatment, or shelter care (highly preferred)

Core Competencies:

• Interpersonal Skills: Demonstrated emotional intelligence with an empathy-forward approach
• Communication: Clear, concise, and effective verbal and written expression
• Decision Quality: High degree of initiative, tact, and good judgment
• Technical Skills: Proficient with emails, electronic documentation, and MS Windows applications
• Adaptability: Quick to adapt to change and consider new approaches
• Independence: Takes responsibility for own effectiveness and contributes proactively

Qualifications

Option 1 (RTS I):

• High school diploma or GED
• 3 years of experience supporting youth with emotional, behavioral, or mental health needs in a residential environment

Option 2 (RTS II):

• Bachelor's degree
• 2 years of experience supporting youth with emotional, behavioral, or mental health needs in a residential environment

OR an equivalent combination of education, training, and experience

Preferred:

• Valid Driver's License with less than 4 points

Benefits & Wellbeing

Providing quality benefits to our staff is important to us. Just as important is your well-being.

We offer:

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision insurance
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with company contribution
• Mental Health Support & Employee Assistance Program
• Calm Subscription
• Short- and Long-term Disability

Important Note

The agency reserves the right to mandate overtime as needed to ensure the safety, supervision, and care of residents in treatment.

Ready to make a difference in the lives of children and youth? Join our team at The Centers and become part of a community dedicated to hope, healing, and transformation.