Job Summary

Responsible for leading workshops, career tracks, and certifications tracks to enrolled job seekers within the El Barrio program. Additionally, provides staff orientation and continued professional development. Performs various administrative duties aligned with the role. Responsible for staying abreast of industry changes and effectively incorporate into the delivery of the curriculum. Influences team processes through collaboration towards process improvement.

Job Qualifications

• High School Diploma or equivalent
• Bachelor’s degree in education, Adult Learning & Development, or related field preferred.
• Two years of experience in workforce development and two years relevant exposure to or experience with instruction and delivery of adult learners preferred.
• Must have demonstrated experience working with electronic platforms (i.e., Microsoft software, internet, databases, and virtual learning platforms).
• Requires travel to other facilities and meetings.
• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
• Must be able to safely and competently operate vehicle
• Bilingual in oral and written English, Spanish a plus.

Track Specific Qualifications

Peer Support

• Certified CCAR Facilitator
• Minimum 1-year direct patient interaction
• Epic experience a plus

Other Job Duties & Responsibilities

• Transport clients using agency vehicles to off-site work experiences.

Job Duties & Responsibilities

• Support, implement and assess various instructional programs and program effects on participant’s achievement.
• Effectively instructs training virtually and in person to all registered job seekers. Through the use of developed instructional curriculum, El Barrio’s workforce competency standards in the creation of lesson plans and supplemental materials.
• Encourage professional growth and facilitate organized, individual and/or group learning opportunities for team members. With guidance from manager, participates in goal and plan setting and evaluation for team members continued development. Awareness of self-development needs and continued professional development.
• Coordinate Career Coach’s and external partners (in collaboration with the Job Developer) schedules with leading and assisting in workshop delivery.
• Ensures adequate or alternative coverage for all scheduled sessions.
• Ensures accurate attendance and progress notes are reported and updated after each session completed in appropriate database. Works with the CRM Administrator with any performance and program outcomes of job seekers.
• Participates in interactive process with Manager utilizing collected and aggregated data providing feedback that will help curate and update content, delivery practices, and alignment with program outcomes.
• Actively working towards accomplishing and meeting program goals as outlined within contracts, while keeping the job seeker at the front of mind. Outcomes may include but not limited to, training completion and certification obtainment, and engagement levels.

About The Centers

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability