Under the supervision of the Director of Behavioral Health Specialized Services, the Team Lead Is responsible for managing the implementation of ACT services, which are designed to promote community-based mental health treatment for individuals with severe mental illnesses.

Job Qualifications

• LSW or LPC and is licensed in the state of Ohio.
• Demonstrated leadership of high-performing teams in a community behavioral health setting.
• Bachelor’s or Master’s degree in social work or a social service discipline with a minimum of three to five years mental health, chemical dependency, and/or social services work experience.
  
  

Supervisory

This position manages the Behavioral Health Therapists, ACT Behavioral Health Case Managers, and Peer Support positions under clinical supervision from the Director.

Essential Job Duties & Responsibilities

• Oversee and direct the daily operations of the ACT program to ensure it is meeting the needs of clients served
• Under supervision from the director, ensure that services are delivered in a timely, effective, and compassionate manner, aligned with evidenced-based practices
• Monitor the quality and outcomes of services provided, ensuring they adhere to regulatory standards and organizational goals
• Manage and provide leadership to the multidisciplinary team, including mental health professionals, nurses, social workers, and other staff
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• Provide regular supervision and performance evaluations to team members
• Ensure proper staffing levels and manage schedules to meet patient needs effectively
• Provide direction and guidance to an individual or a group of people and to encourage cooperation between team members to attain an objective
• Participate in interdisciplinary team meetings and collaborate in the development of strategies to address client needs
• Uses data to inform program improvements and decision-making processes
  
  

Other Job Duties & Responsibilities

• Participates in various standing, functional, and ad hoc committee groups

• Assumes supervisory functions in the temporary absence of other supervisors and managers
• Other related duties as assigned

Core Competencies

Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude

Situational Leader: enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.

Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain an objective; encourages team members to use their talents and competencies in order to achieve the organization`s goals: discusses strategic goals, mission, and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the team`s problem-solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers

Communication: Able to communicate in clear language and to adjust one’s use of language to the audience’s level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people’s complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and style are appropriate in various situations

Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgment with general numbers and acts based on the organization`s performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

About Us

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.