Company Description

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.

Position Summary

The Assistant Shift Supervisor is responsible for managing the overall operations of the facility during assigned shift when the Shift Supervisor is not in the facility. The Assistant Shift Supervisor will assign specific duties to maintain shelter standards. Maintain shelter standards and safety and document critical incidents or information as well as maintain a seamless continuum of services.

Some of the duties include:

• Direct the duties and responsibilities of shelter staff as assigned
• Maintain accurate census within the shelter and provide updated documentation of the latter at the end of each shift.
• Ensure that the shift has appropriate staffing levels.
• Assign Monitor Staff specific duties to support shelter residents and operations.
• Intervene in disputes between clients and/or staff. Provide accurate documentation in the supervisor’s logbook. Prepare Incident Reports.
• Submit daily shift reports and documentation of activities while on duty.
• Give feedback to bi-annual performance evaluations for monitor staff.
• Maintains records and appropriate documentation for outside volunteers and stipend workers.
• In consultation with the Director of Operations, substitute Monitor Staff who call off.

• Assume operations management in absence of regularly scheduled Shift Supervisor and or Director of Operation.
• After hours MIS Helpdesk point of contact.
• Act as temporary liaison for partner agencies including but not limited to: Parole/Probation Department for the State of Ohio, Sheriff’s Departments throughout the state of Ohio, the United Marshals Service, FLS Inc.
• Coordinates shelter overflow which includes but is not limited to staffing needs, transportation needs, supplies and linking appropriate residents to overflow sites which can accommodate their individual circumstances.
• Maintain COA standards and also work for quality improvements.
• Assists with transportation coordination, vehicle cleaning, and documentation collection.

Qualifications

Our ideal candidate has a high school diploma or equivalent; five or more years working with the homeless, chemically dependent, or mentally disabled individuals; knowledge or experience in the Social Service field is mandatory. Computer knowledge including mastery in Word and Excel. Operational knowledge of both the HOPE system and Community Service Database helpful.

LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.

Join our team! Go to https://www.lutheranmetro.org/get-involved/careers/ to complete an online application and attach a cover letter (with salary requirements) and resume. The hourly rate for this position is between $17.00 - $17.50 an hour. Applications accepted until position is filled.