Company Overview

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

The Market Manager is responsible for driving the overall success of store operations across an assigned group of locations. This role provides strategic leadership, coaching, and oversight to store leadership teams, with a focus on people development, operational excellence, process improvement, and profitability. The ideal candidate demonstrates a servant-leader mindset and a strong commitment to continuous improvement.

Key Responsibilities

General Manager Support | Core Focus Areas

• Workplace Culture: Foster and sustain a positive, inclusive work environment where associates are engaged and motivated. Actively assess and support initiatives that enhance associate engagement and retention.
• Customer Experience: Develop a strong understanding of store Overall Satisfaction (OSAT) drivers and leverage scorecards and performance metrics to promote awareness and improvement.
• Financial Performance: Identify and prioritize key opportunities per store to drive measurable financial improvement.

General Manager Support | Talent Development

• Provide guidance on development timelines for associates, including high-potential non-management staff and department managers.
• Support General Managers with performance evaluations, progressive discipline, and other complex or sensitive employee discussions.
• Provide support to General Managers in the development and management of Store Directors and high-potential department managers.

General Manager Support | Store Performance & Opportunities

• Partner with General Managers to identify store-specific opportunities related to financial performance, associate engagement, and customer satisfaction.
• Assist in the development of Store Improvement Plans (SIPs) to document and prioritize identified opportunities.
• Monitor SIP progress on an ongoing basis and ensure appropriate resources, alignment, and prioritization from both store and corporate perspectives.
• Advise store leadership on associate relations matters.

Organizational Collaboration & Execution

• Ensure effective implementation and sustained execution of corporate initiatives.
• Collaborate with the Market Manager team to optimize staffing across all levels, including General Managers, Store Directors, Department Managers, and Associates.
• Partner with corporate support functions (e.g., Human Resources, Accounting, Procurement) to resolve issues and deliver effective solutions.
• Serve as a liaison between the Market Manager team and assigned product categories and/or corporate support functions, ensuring alignment, communication, and issue resolution.
• Demonstrate strong proficiency in store financials, labor utilization, merchandising, product mix at the department level, customer satisfaction metrics (SMG), and associate engagement data (Gallup).
• Serve as a strategic organizational thought leader, offering a global perspective to drive innovation, challenge the status quo, and introduce forward-thinking solutions.

Qualifications

• Bachelor’s degree in business administration, Management, Leadership, or a related field preferred.
• Minimum of 10 years of grocery retail experience, including at least 5 years in a supervisory or leadership role, preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Proven ability to lead, problem-solve, communicate effectively, motivate teams, and mediate conflict.
• Strong verbal and written communication skills, with the ability to engage audiences at all organizational levels, from frontline associates to executive leadership.
• Experience presenting to large groups with confidence and clarity.
• Strong analytical skills, with the ability to apply operational knowledge to validate assumptions and support recommendations.
• Demonstrated ability to build collaborative, productive relationships across all levels of the organization.
• Flexibility to work the hours necessary to meet business and organizational objectives.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.