POSITION SUMMARY:The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.ESSENTIAL FUNCTIONS: Perform multiple tasks in diverse situations. Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift. Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests.  Ensure maintenance of all member resource information at front desk. Maintain neat, clean and professional appearance of front desk and lobby areas. Attend all required trainings and staff meetings. Greet members / visitors according to YMCA guidelines. Track equipment loaned to members / visitors during visits. Conduct member / program participant surveys as required. Promote and support membership sales by following member sales process. Provide tours to perspective members as needed. Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events. Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines. Follow association Access Control guidelines. Responsible for retail sales. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honest, respect and responsibility. Follow all established policies and procedures, including but not limited to, safety practices and personnel policies. Participate in and support association events and fundraising activities. Secure required trainings and/or certifications necessary for the position.  Other duties as assigned.QUALIFICATIONS:Education: High School Diploma or GED preferred. Minimum two years high school and 16 years old.Experience:  Cash management experience. Computer and keyboarding experience.Certification(s) & Requirements: CPR and First Aid certification and Safety training required within 30 days of hire. Technical Skills and Knowledge:  Strong communication skills and phone etiquette. Strong customer service skills. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics. Able to work effectively with people of different backgrounds, abilities, opinions and perceptions. Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branch executive, risk management, and human resources.