Job Summary

The Golf Professional Operations Manager serves as a key leader within the golf operations team, responsible for overseeing staff, optimizing processes, and fostering strong relationships to ensure an exceptional experience. This role is instrumental in enhancing member and guest experiences while driving operational excellence, financial performance, and team development across the golf operation.

Job Responsibilities

• Team Leadership & Service Excellence
  Lead and manage the Outside Services and Locker Room teams to deliver professional, attentive, and efficient service. Responsibilities include recruitment, hiring, training, daily supervision, and ongoing staff development. Establish and uphold high service standards and operational procedures.
• Strategic Planning Support
  Collaborate with Golf and Club Leadership teams to support annual planning initiatives.
• Event & League Management
  Assist in the coordination and execution of member and non-member golf events and leagues, ensuring seamless operations and memorable experiences.
• Culture & Team Development
  Promote a culture of accountability, collaboration, and hospitality. Foster a positive work environment that supports team engagement and performance.
• Instructional & Fitting Support
  Provide support for golf instruction programs and equipment fittings as needed, enhancing the overall golf experience.
• Industry Knowledge & Policy Adherence
  Maintain a strong understanding of the game of golf, current equipment trends, and club policies to ensure informed decision-making and consistent service delivery.

Job Qualifications

• 3 - 5 years of experience in Golf Course Management, Golf Operations or a related field.
• Bachelor's degree in any relevant field and/or commensurate experience.

Behavioral Competencies

• Directs work
• Collaborates
• Develops talent
• Customer focus
• Communicates effectively
• Ensures accountability
• Decision quality
• Business insight
• Nimble learning
• Builds effective teams
• Manages complexity

Technical Skills

• Stakeholder Management
• Course Maintenance
• Golf Shop Management
• Customer Service
• Budget Management
• Player Development Programs
• Facility Management
• Golf Rules and Etiquette
• Strategic Planning
• Knowledge of Golf Equipment
• Golf Events and Tournaments

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.