Are you called to serve Christ and others?
Do you believe God transforms lives?
Do you steward the resources God provides with wisdom?
Are you a team player?
Do you care for people, knowing all are made in the image of God?
If you answered “yes” to all those questions, then maybe God is calling you to join the staff at The City Mission!
For 115 years, God has been using the Mission to reach hearts and change lives. It starts with emergency shelter for men, women and children experiencing homelessness - but that is just the beginning. While with us, residents participate in holistic, gospel-centered services that include chapel, case management, group counseling, workforce development and job training.
In short, our staff are City Missionaries offering help and hope to all people through the transforming power of God’s love.
Right now, we are looking to add a Resident Assistant to our team. This position serves as the hands and feet of Christ by providing a safe, secure, and welcoming environment for women and children as they begin their journey toward transformation at Laura’s Home.
As a Resident Assistant, you are on the front line of the Mission, maintaining security while caring for residents with compassion, grace, and dignity. If you feel called to serve others and make an eternal impact through everyday interactions, this role is a powerful opportunity for ministry and purpose.
- Must have a high school diploma or GED.
- Experience working with individuals in crisis is preferred.
- Experience in de-escalation and crisis management is preferred.
- See below for full job description.
This position is full-time on our 2nd shift (3:00pm-11:00pm). Must be able to work every other weekend.
Before clicking “apply,” here’s the fine print: Ministry work is challenging. Serving people is challenging. And as each staff member is a minister of the gospel, we have high standards for personal conduct and hold sincerely to our statement of faith.
If you’re “just looking for a job,” this isn’t it. But if you’re being called to urban Missionary work, apply today to be a Resident Assistant!
Applications will only be accepted through The City Mission website (www.thecitymission.org/careers)
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Essential Job Functions:
Ensures Safety and Security
• Maintains the safety and security of residents, staff, and property by monitoring activities, conducting rounds of building and grounds, observing security systems, enforcing policies, responding to incidents and emergencies, performing bag searches, managing crises through trauma-informed de-escalation techniques, and maintaining a safe and organized front desk environment.
Frontline Communication
• Communicates courteously and professionally with all callers, visitors, and residents.
• Refers residents and callers to appropriate staff.
• Documents all shift activities, including incident reports and resident behaviors.
• Completes intake paperwork and reviews rules with new residents.
• Provides professional customer service, manages daily operations at the front desk, and maintains organized records and spaces.
Resident Support & Engagement
• Assists residents with basic needs, orientation, behavior guidance, and overall well-being using trauma-informed practices.
• Conduct toxicology screens per policy
• Offer spiritual encouragement when appropriate
Communication & Team Collaboration
• Keeps staff informed, works closely with team members and partners, and maintains confidentiality and professional boundaries.
• Collaborate with Intake Specialist on intakes/exits and room utilization
• Send clear email updates, shift reports, and maintenance requests
Facility Upkeep & Operational Assistance
• Supports general facility functioning, cleanliness, and supply management.
• Maintains overflow area for non-residential guests (set up and tear down), prepares resident rooms for new intakes.
Education/Experience:
• High school diploma or GED required.
• Experience working with individuals in crisis is preferred.
• Experience in de-escalation and crisis management is preferred.
Additional Eligibility Qualifications:
• Flexibility to work additional and various shifts.
Essential Physical and Mental Functions:
• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
• Climb stairs.
• Constantly bend/twist at waist/knees/neck to perform various duties.
• Lift, carry, or move 40 pounds.
• Constant use of both hands, fingers, and arms in reaching/handling/grasping.
• Lift both arms over the head, holding items overhead.
• Operates a computer as needed
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
• Constant use of hearing (correctable hearing to normal level required) for day-to-day job functions
• Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to handle pressure of constantly working with individuals in crisis.
• Must be able to handle pressure of interruptions in daily activities.
• Subject to excessive noise
Spiritual Requirements:
• Professes Jesus as Lord and Savior
• Believes the Bible to be the inspired, infallible, & ultimate authoritative Word of God (II Timothy 3:16; II Peter 1:21)
• Patterns life after the example of Jesus and the commands and principles found in the Bible – consistent with TCM’s doctrinal statement, statement of faith, and lifestyle principles
• Desires to serve the Lord
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
