The Manager of People Operations is responsible for optimizing the efficiency and effectiveness of key HR processes and programs. Leading the People Operations team, this role drives HR operational excellence while promoting a culture of continuous improvement. This position manages critical HR functions across the employee life cycle, oversees cross-functional projects, and partners with stakeholders to ensure that the People Operations function aligns with and supports broader organizational people strategies and objectives.

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The Manager of People Operations is responsible for optimizing the efficiency and effectiveness of key HR processes and programs. Leading the People Operations team, this role drives HR operational excellence while promoting a culture of continuous improvement. This position manages critical HR functions across the employee life cycle, oversees cross-functional projects, and partners with stakeholders to ensure that the People Operations function aligns with and supports broader organizational people strategies and objectives.

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Education:

• Bachelor’s degree in Business, Human Resources, or related field.
• Professional in Human Resources (SHRM-CP, PHR) certification a plus.

Experience:

• Minimum of 5-7 years of Human Resources or People Operations.
• Experience in managing HR processes throughout the employee life cycle.
• Proven track record of working cross-functionally with teams and departments.
• Experience in data analysis and using HR metrics to drive decision-making.

Key Skills and Competencies:

• Strong problem solving, analytical, and organizational skills.
• Skilled at managing competing priorities, multitasking, and ensuring efficient time management.
• Proven track record of achieving goals through others by providing clear direction, motivating teams, and fostering an environment of empowerment and collaboration.
• Excellent communicator with the ability to build authentic and trusting relationships, effectively influence leadership, and drive alignment across all levels of the organization.
• Demonstrated flexibility in adapting to a wide variety of tasks and functions.
• Knowledge of compliance requirements, HR policies, and regulations.
• Skilled in planning, executing, and closing projects, balancing scope, resources, and timelines to deliver results.
• Strong focus on delivering high-quality service to internal clients and stakeholders.

Pay Benefits

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sotera Health Services, LLC. takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.

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• Manage day-to-day People Operations, ensuring a seamless and engaging experience throughout the entire employee life cycle.
• Continuously assess, streamline, and systematize HR processes to improve efficiency, reduce costs, and elevate the employee experience, ensuring consistency across all stages.
• Stay ahead of HR operational trends and collaborate with internal stakeholders to identify and implement opportunities for process improvement and automation.
• Lead the People Operations team, ensuring continuous growth and development, fostering a culture of excellence and improvement.
• Ensure that HR policies, procedures, and practices are up-to-date, compliant with legal requirements, and aligned with industry standards.
• Develop and execute the strategy for Workday adoption and optimization, including ongoing system enhancements and user training.
• Lead the creation and management of HR continuous improvement (CI) processes, fostering a culture of innovation and efficiency.
• Lead or contribute to cross-functional HR projects aimed at improving organizational effectiveness, such as system upgrades, process improvements, policy revisions
• Design and implement a comprehensive reporting strategy, uncover trends, and provide actionable insights to inform HR operational improvements.
• Create and maintain KPIs for HR operations, regularly reporting on performance and progress.
• Organize and facilitate semi-annual roundtables with operations management to gather feedback, share best practices, and align strategic priorities.
• Work closely with HR leaders and business unit stakeholders to align HR processes and initiatives with the broader organizational goals, driving both departmental and company-wide success.