Client Account Representative (Hybrid)
Staffing Solutions Enterprises
Sales & Business Development
Solon, OH, USA
Posted on May 1, 2026
Customer Care Representative
Pay Rate: $20–$25 per hour
Contract Type: 6+ Month Contract
Work Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Work Arrangement: Hybrid
Job Summary
The Customer Care Representative is responsible for order entry, customer inquiries, and administrative support for domestic residential and commercial distribution customers. This role requires accuracy, strong ERP experience, and the ability to support customers and internal teams in a fast?paced environment.
Responsibilities
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/
Pay Rate: $20–$25 per hour
Contract Type: 6+ Month Contract
Work Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Work Arrangement: Hybrid
- Remote: Monday, Thursday, Friday
- In?Office: Tuesday, Wednesday, and as needed
Job Summary
The Customer Care Representative is responsible for order entry, customer inquiries, and administrative support for domestic residential and commercial distribution customers. This role requires accuracy, strong ERP experience, and the ability to support customers and internal teams in a fast?paced environment.
Responsibilities
- Enter and process customer orders accurately using SAP ERP
- Respond to customer inquiries regarding order status, product availability, and account information
- Perform high?volume data entry with strong attention to detail
- Review delivery schedules to align with customer delivery requests
- Communicate order status and updates to internal teams, including Sales, Production, and Logistics
- Answer customer questions via phone, email, and other communication channels
- Verify inventory levels and provide availability or lead times to customers
- Coordinate freight quotes through the Logistics Department
- Arrange shipment of product samples when requested
- Work with Billing, Credit, Transportation, and other departments to resolve order?related issues
- Assist with locating out?of?stock materials when needed
- Complete additional administrative and customer support tasks as assigned
- High school diploma or GED required; additional education preferred
- Minimum of 3 years of customer service or customer contact experience
- ERP system experience required (SAP preferred)
- Strong data entry and order?processing experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Ability to manage multiple tasks and accounts simultaneously
- High attention to detail and accuracy
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/