Customer Support Representative

Be the Voice Customers Trust | Fast-Paced | Team-Driven

At Stack Heating, Cooling, Plumbing, and Electrical, we've been serving the Cleveland community for over 48 years - and great service starts with great people on the phones.

Our CSRs aren't just answering calls - they're setting the tone for the entire customer experience.

If you're tired of call center environments where you feel like just a number, this is your opportunity to join a team where your work actually matters.

Why CSRs Choose Stack

Stability + Reputation

• Established, family-owned company with a strong local presence
• Consistent, year-round work

Benefits That Matter

• Medical & Dental (75% employer-paid for employee, 50% for dependents)
• 401(k) with 4% company match
• 100% employer-paid Long-Term Disability
• Paid holidays + PTO
• Paid Birthday Off

Work Environment You'll Enjoy

• Team-first culture-supportive, not cutthroat
• Company outings & team events
• Winter breakfasts + Hot Dog Fridays in the summer

Growth Opportunities

• Clear path into dispatch, operations, or leadership roles
• Ongoing training and development

What You'll Be Doing

• Answer inbound calls and assist customers with scheduling service
• Provide friendly, professional support and build trust quickly
• Coordinate with dispatch and technicians to ensure smooth scheduling
• Accurately enter and manage customer information
• Handle customer questions, concerns, and follow-ups
• Keep calls efficient while still delivering a great experience

Bottom line: You're the first impression-and the reason customers feel confident choosing us.

What Makes You a Great Fit

• 2+ years of customer service or administrative experience
• Strong communication skills-you're clear, friendly, and professional
• Organized and detail-oriented-you don't let things slip through the cracks
• Comfortable in a fast-paced environment with multiple priorities
• Positive attitude and team mindset (this matters here)
• Proficient with Microsoft Office (Word, Excel, Outlook)
• HVAC or home service experience is a plus, not a must

Who This Role is Perfect For

• CSRs who enjoy helping people and solving problems in real time
• People who like a structured but fast-moving day
• Someone ready to step into a role with growth potential beyond phones
• Team players who want to be part of a company that values their role

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment