BDC Associate

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Kia of Cleveland wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Product training and ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms and Name Badges
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a basic knowledge of product line and current offers/incentives
• Communicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up – no cold calling, ever)
• Monitoring and retrieving Internet leads from (our website, dealer, manufacturer and third party sites)
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Outgoing, upbeat personality with excellent interpersonal skill
• Self-starter who is internally motivated to achieve established performance goals
• Proficiency with windows based computer programs
• Critical thinking skills and professional judgment
• Reliable transportation and attendance

PREFERRED QUALIFICATIONS:

• None

REQUIRED CERTIFICATIONS AND/OR LICENSURES:

• None

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is currently accepting applications.

Apply Now