This position manages and evaluates O2C business process. Conducts a wide range of business operations while maintaining and promoting accuracy and compliance in the management of Accounts Receivable. Achieves results by overseeing, leading, and maintaining aligned process’ of Financial Services transactional activities, procedures, and resources to ensure alignment with the larger Finance Services strategy. Responsible for meeting KPIs and SLAs as well as the performance and management of employees with process specific responsibilities within EFS.

This position is not hybrid/remote and will be located at the Higbee building in Cleveland, OH.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

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At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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This position manages and evaluates O2C business process. Conducts a wide range of business operations while maintaining and promoting accuracy and compliance in the management of Accounts Receivable. Achieves results by overseeing, leading, and maintaining aligned process’ of Financial Services transactional activities, procedures, and resources to ensure alignment with the larger Finance Services strategy. Responsible for meeting KPIs and SLAs as well as the performance and management of employees with process specific responsibilities within EFS.

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POSITION REQUIREMENTS

Required:

• Bachelor’s Degree in Finance, Accounting, Business, MIS or Related Field
• Minimum 5+ years Accounts Receivable Experience or Technology Related Experience
• Minimum 5+ years of Managerial Experience
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Must be at least eighteen (18) years of age
• Experience in the O2C process area

Preferred:

• Master’s Degree in Finance, Accounting, Business, MIS or Related Field
• 5+ years customer centric Project Management Experience
• Ability to read, write, speak, and comprehend English and Spanish
• Experience Implementing information technology solutions for complex business problems
• Experience Implementing change driven programs

Travel: 10%

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CORE RESPONSIBILITIES

CORE RESPONSIBILITY 1: ENTERPRISE FINANCIAL SERVICES MANAGEMENT

• Ensure profitable sales and market share growth through effective and efficient Financial Services Organizational Structures and end-to-end business process design for the Enterprise.

• Ensure best practices are in place for efficient, effective, and accurate credit approvals and management of Accounts Receivable to achieve the Enterprise’s Sales, Working Capital and RONAE objectives.

• Provide strategic business process design and oversight to manage and control material delinquent accounts to mitigate risk and minimize bad debt losses for the Enterprise.

• Provide an efficient and effective Enterprise framework for customer credit lines Customer Accounts across the Enterprise.
• Provide strategic guidance and oversight in the development and implementation of credit policies and procedures across Enterprise.
• Provide strategic implementation of best practices in the operations of Enterprise Financial Services Teams to achieve the Enterprise’s Accounts Receivable objectives.

CORE RESPONSIBILITY 2: ENTERPRISE FINANCIAL SERVICES STRATEGY

• Improve the Enterprise’s cash flow and reduce working capital impact through effective collaboration with Financial Services Teams, Sherwin-Williams’ management teams, and field sales personnel.

• Manage a framework to monitor performance of Third-Party Collection Agencies and Law Firms to improve recovery efforts of the Enterprise.

• Develop, adapt, and refine Accounts Receivable strategies as business environments change or evolve.

• Maintain a knowledge base of trends, management techniques and metrics to improve service levels and business process performance.

• Coordinate system solutions to enhance external customer’s experience including but not limited to self-service portals and electronic B2B communication with Enterprise AR/EFS group.

CORE RESPONSIBILITY 3: ENTERPRISE ACCOUNTS RECEIVABLE TALENT DEVELOPMENT AND CAREER PATHING

• Recruiting, hiring, training, retaining, and mentoring of diverse and inclusive Accounts Receivable Professionals.

CORE RESPONSIBILITY 4: CONTINUOUS IMPROVEMENT

• Create a culture of continuous improvement within the Enterprise Financial Services teams and assist in the identification and strategic solutioning of process bottlenecks.

• Manage the strategic implementation of the “Global Footprint” for Oracle Cloud, AR, Advanced Collections, Credit Management and ARDS at an Enterprise level.

CORE RESPONSIBILITY 5: ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE

• Ensure and certify (as required) Accounts Receivable controls are performed and operating effectively.

• Ensure and certify Enterprise Accounts Receivable balances are stated accurately, including but not limited to, any Reserve Requirements.

• Ensure the Enterprise Financial Services organization operates within all applicable laws and regulations in which the Enterprise has operations.

• Establish, update, communicate and provide visibility to the standard Enterprise Policies and Procedures for the effective management of Accounts Receivable.

• Identify and/or address any control deficiencies.

• Timely respond and address Accounts Receivable inquiries from both internal and external audit personnel as required.

• In coordination with the Enterprise Accounting Team, address any accounting standard changes relating to Accounts Receivable.