Reporting into the Digital Email Manager, within the Sherwin-Williams Global Architectural Marketing Division, the Email Operations Specialist will have a passion for email and providing cutting-edge digital automation solutions by utilizing the newest technologies. This position will focus on Enterprise level ESP administration, collaboration with creative teams, email quality assurance, sending compelling email campaigns, A/B testing and analytics reporting.

The Email Operations Specialist will play an integral role as an email subject-matter advisor to a multitude of cross-functional teams such as digital, brand, creative, social, data, IT & agencies. Success will be achieved by building strong partnerships and providing best-practice email solutions to iconic brands like Valspar, HGTV HOME by Sherwin-Williams, Krylon, Minwax, Cabot, Dutch Boy, Dupli-Color and Purdy.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

Bachelor’s Degree in marketing

Preferred:

Familiarity with Outlook, Excel, and PowerPoint

Adobe suite knowledge

KNOWLEDGE & EXPERIENCE:

Required:

2 years in Email Marketing

2 years experience with Marketing Automation Platforms/Marketing Communications

Exceptional verbal and written communication skills

Preferred:

Experience using email & automation marketing platforms

Ability to utilize Workfront and JIRA platforms in order to manage project tasks

General exposure to various digital disciplines including social media, SEO, and analytics

Familiarity with content strategy, process, creation, and publication

Core Responsibilities

Thrives in a fast-paced environment with frequent deadlines.

Proficient at creating new email marketing campaigns within the Global Architectural Marketing Division ESP. To include trigger campaigns, promos, newsletters, product launches and reengagement initiatives.

Assist in leading deployment of emails within marketing automation programs.

Strong aptitude for becoming an expert at configuring audiences and flows within Sherwin-Williams Enterprise level ESP. This defines day, time of day and specific audience segments that emails will be sent out to.

Performing A/B testing and providing recommendations to the digital team, brands, agencies, and creative teams. The outcome of A/B testing will help us to optimize future emails and increase email performance.

Execute email quality assurance reviews, prior to email campaign deployment, that includes cross browser/device testing in Litmus, segmentation validation, email link verification and ADA compliance review.

Competence in mining email data from Sherwin-Williams Enterprise level ESP, to provide brand teams with email performance metrics, such as deliverability rates, click through rates and unsubscribes, as well as partnering with the Sherwin’s data team (DDX) to track post-email journeys on Global Architectural Marketing websites.

Serve as the subject-matter expert and deliver recommendations on email trends in order to help brand teams evolve touchpoints across the omni-channel.

Work with creative agencies and internal creative teams to develop appropriate creative for emails and engagements that drive to brand.com sites.

Providing support and troubleshooting to our clients (Global Architectural Marketing Brand Teams) to ensure they’re satisfied with the email services they’re receiving from the digital team.