JOB SUMMARY:

Our Retail Associates are responsible for delivering an exceptional fan shopping experience at Rocket Arena. They will become a part of our Championship Retail Team and achieve goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention. We are looking for Team Members to assist us during the upcoming 2025-2026 Cleveland Cavaliers and Cleveland Monsters seasons. Rocket Arena is Cleveland’s sport and entertainment hub, hosting games as well as many of the top concerts and events in town! If you are friendly, energetic, passionate about working in a team environment, this job is for you!

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides outstanding customer service.
• Utilize Point-Of-Sale (POS) registers through sales and by collecting customer information when directed for marketing initiatives.
• Perform a variety of merchandising tasks including; accurately checking-in and processing new merchandise, performing markdowns, physical inventories and product transfers.
• Achieves sales productivity and incentive goals.
• Maintains daily detailed communications with Team Leader and assists with coordination and execution of special retail projects throughout the FieldHouse.
• Maintains a clean and organized work area.
• Assists with support and training of other Team Members when needed.
• Assures protection of company assets while adhering to corporate retail loss prevention policies and procedures.
• Performs other duties as assigned by Retail Team Leaders.

REQUIRED QUALIFICATIONS:

• Retail Experience preferred, but not required.
• Customer Service skills.

• Ability to work 75% of all Cavaliers games and 50% of all Monsters games, including weekends.
• Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Ability to work independently and responsibly in a fast-paced environment.
• Detail oriented with strong organization, math, and communication skills.
• Positive attitude and strong work ethic a must.
• Ability to work flexible and/or extended hours based on business needs.
• Reads, speaks, and comprehends English effectively.
• Ability to communicate through Email regarding availability, shift requirements and check online personal schedule for reporting times for shifts.