Client Experience Manager – Akron, OH

Future Service Manager Career Path

Rad Air Complete Car Care in Akron is busier than ever, and we’re looking for a Client Experience Manager (Service Advisor) to join our team. This is a career-track role designed to grow into a Service Manager position.

If you love helping people, thrive in a fast-paced environment, and want a career (not just a job) in the automotive industry, this is the opportunity for you.

Why Rad Air?

• Family-owned and operated – we treat our team like family.

• No nights, no weekends, no holidays – real work/life balance.

• Career growth – this role is designed to build into Service Manager.

• Competitive pay & benefits – health, paid holidays, vacation, retirement plan.

• Busy, modern shop – you’ll always have something to do and the tools to do it right.

What You’ll Do (Primary Duties & Responsibilities)

• Be the friendly face and voice of our shop – answer phones, greet clients, schedule appointments.

• Guide clients through the service experience: intake, approvals, updates, and vehicle delivery.

• Review repair recommendations and secure client approval to move forward.

• Manage loaner vehicle process, including paperwork, client walk-throughs, and check in/out.

• Keep the shop organized with an up-to-date schedule and client communications.

• Process payments, review warranties, and ensure clients understand the value of their service.

• Support shop visibility by posting to Facebook/Google and responding to online reviews.

• Perform follow-up calls, send new client welcome letters, and ensure clients feel cared for.

• Maintain a clean, welcoming reception area and assist with general office duties.

• Shuttle clients when needed.

What We’re Looking For (Qualifications)

• High school diploma or equivalent (college degree a plus).

• Outstanding communication and organizational skills.

• Friendly, professional, and patient demeanor – you care about people.

• Problem-solving skills with a “can-do” attitude.

• Clean driving record.

• Previous automotive service advisor or customer service experience is a plus.

Your Career Path

This isn’t just a front-desk role. You’ll gain the skills and training needed to step into a Service Manager position at Rad Air. If you want a long-term career in automotive with a company that invests in your growth, this is the place to do it.

Ready to take the wheel of your career? Apply today and grow with Rad Air Akron!