Cleveland, OH 401K, Dental, Life, Medical, Vision Full-Time We support a global population of highly engaged users on our enterprise engagement platform and app, and we are looking to expand our technical content team. We have an opening for a Content Implementation Specialist who can continue to engage our users on behalf of our clients by publishing content on our platform. About You Technically Minded - You are super comfortable with anything involving a browser Process-oriented - You appreciate order more than chaos Highly Organized - Even the back seat of your car is clean! Great Communicator - You could talk to anyone about anything! Up for a challenge - Nothing throws you off your game! Enjoy problem-solving - Puzzles relax instead of stressing you out. Love for humanity - You always believe people have good intentions. How You'll Add Value Be a platform leader helping wherever needed to support a global base of users of our enterprise engagement platform Publish articles, documents, resources, guides, and everything else you can possibly imagine users want to access Communicate with our client's team members Work with clients across every stage of engagement from platform implementation to usage Support the QA team with both testing and feedback for new system enhancements and capabilities Create end-user and internal system documentation Manage user access to systems (uploading of datasheets, modifying content, adjusting roles) Troubleshoot issues reported Communicate effectively with the organization Work closely with our Program Manager and Client Success Lead to ensure all projects go live on time and to the correct audiences Be a contributing member of a highly supportive culture