Parts Coordinator & Technical Support

We are seeking a Parts Coordinator & Technical Support professional to provide high-quality customer service, parts coordination, and remote technical assistance to customers, field engineers, and international partners. This role supports customers by delivering accurate parts and product information, preparing quotes, assisting with troubleshooting, and maintaining detailed customer records in the CRM system. The position also provides production and administrative support, including order entry, shipping coordination, serial number management, and documentation support.

This individual will communicate with customers via phone, virtual meetings, and online tools to assist with parts identification, pricing, system compatibility, order status updates, and technical troubleshooting. The role works closely with internal teams to support production needs, verify engraved ID plates, assist with assembly when required, maintain sales order records, and support special projects or research initiatives as assigned.

The ideal candidate has strong mechanical aptitude with a basic understanding of electrical systems, excellent problem-solving skills, and the ability to manage multiple priorities with accuracy and attention to detail. Proficiency with Microsoft Office, ERP systems (Business Central preferred), CRM platforms, and collaboration tools such as Monday.com is desired. Strong communication skills, organizational ability, flexibility, and a proactive, dependable work style are essential for success in this role.