Client Experience Coordinator
Ohio Desk
Sales & Business Development
Cleveland, OH, USA
What You will Do
You will be the first impression of Ohio Desk, whether that is answering the phone, welcoming guests into our showroom, or supporting the sales and leadership teams behind the scenes.
Client & Showroom Experience
• Be the friendly, professional first point of contact
• Welcome and manage walk-in and scheduled showroom visitors
• Support basic furniture sales and small client requests, from quoting to order completion
• Keep the showroom organized, stocked, and always “customer-ready”
Sales & Team Support
• Assist the sales team with presentations, proposals, and bid documents (PowerPoint + Excel)
• Help coordinate customer visits and events, agendas, calendars, catering, signage, follow-ups
• Manage inquiries, leads from multiple platforms, and help route them appropriately
• Perform CRM data entry and provide administrative support to leadership
• Assist with content for social media platforms
Operations & Coordination
• Support showroom inventory, product transfers, and floor moves
• Coordinate with Operations on showroom changes and inventory coming in/out
• Pitch in wherever help is needed, no task is too small or too strategic
This Role Might Be for You If You…
• Like being in a supportive role and take pride in making others successful
• Are comfortable shifting between high-level thinking and hands-on tasks
• Enjoy variety and do not want your days to look the same
• Are organized, proactive, and naturally helpful
• Have strong communication skills and a calm, professional presence
• Are curious, creative, and always looking for a better way to do things
• Are confident using Microsoft tools like Outlook, Excel, PowerPoint, and Word