HR Service Center Associate (Bilingual English/Portuguese), US

Nordson

Nordson

People & HR

Westlake, OH, USA · amherst, oh, usa

Posted on May 28, 2026

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

About the Role

We’re looking for a detail-oriented and customer-focused HR professional to join our Americas HR Service Center team. In this role, you’ll provide centralized HR support to employees, managers, and HR partners, helping ensure a smooth and efficient experience across HR programs, processes, and systems.

What You’ll Do

  • Initiate, manage, track, and complete HR Service cases, using our case management system
  • Partner with HR CoEs (Total Rewards, Talent Development, Talent Acquisition, Payroll, and HRIS), to deliver a seamless customer experience
  • Ensure timely and accurate request resolution
  • Contribute to continuous improvement efforts, team goals and performance metrics
  • Support a variety of HR processes, including:
    • New hire onboarding and I-9 processing
    • Employee data management in HR systems
    • Benefits program and Open Enrollment questions
    • Policy and document management
    • Timekeeping and PTO support
    • Reimbursement program inquiries and processing
    • Offboarding processing

What We’re Looking For

  • 3–5 years of HR experience, ideally in a shared services or service center environment
  • Experience working with HR systems (Workday is a plus)
  • Bachelor’s degree in HR or a related field (preferred)
  • Fluency in Portuguese and English (required)
  • Knowledge of Brazilian labor laws is a plus

Key Skills for Success

  • Strong customer service mindset with empathy and professionalism
  • Attention to detail and commitment to data accuracy
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfort with technology and case management tools
  • Clear and effective communication skills
  • Problem-solving skills and ability to interpret policies
  • Team-oriented with a continuous improvement mindset

Why Join Us

  • Be part of a collaborative, supportive HR team
  • Make a direct impact on the employee experience
  • Grow your HR knowledge across the full employee lifecycle
  • Opportunity to contribute ideas and improve processes

Additional Details

  • Office-based role
  • Minimal travel required
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.
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