Summary

The Business Engagement Advisor is a customer-facing member of NOPEC’s Ennovate Team, responsible for cultivating strong relationships with businesses within NOPEC’s new and existing customer portfolios. This role engages both new and existing customers through a consultative approach to energy advising, with the goal of delivering tailored energy solutions that align with customer needs. The Business Engagement Advisor serves as a trusted resource, drawing on NOPEC’s network of energy partners to present options that provide meaningful value. This individual guides clients through the selection and implementation of energy services and supports the contracting process through to completion. Success in this role depends on strong communication skills, an entrepreneurial mindset, and the ability to work independently while maintaining precision and organization in all customer interactions and records.

Core Values
• Integrity - Maintains organizational confidence by protecting operational assets and processes. Keeps financial and other personal information confidential.
• Driven Team Player - Contributes to organizational success by welcoming related, different, and new requests; Cooperative team player who works well with others to problem solve.
• Intelligent with Sound Judgement - Protects organization assets by adhering to internal controls and making informed decisions.
• Confident Leader & Thinker – Owns position on the Team, maintains a high level of productivity and offers feedback to add value to the organization.
• Humble and Flexible– Willingly and cooperatively takes direction from the Ennovate Director, Assistant Director and Executive Officers

Essential Duties and Responsibilities
Illustrative duties may include, but are not restricted to, one or more of the following:

• Interface with potential and existing commercial and industrial customers to introduce NOPEC and its suite of energy products and services. (50%)
• Establish and maintain long-term customer relationships to gain trusted advisor status on utility and energy-related matters. (10%)
• Capture and manage customer data within CRM system, ensuring accuracy and timely updates. (5%)
• Analyze customer needs and energy usage to develop customized value propositions and present pricing options. (5%)
• Facilitate the execution of bilateral energy supply agreements with customers. (10%)
• Submit completed contracts to administrative teams for processing. (10%)
• Maintain ongoing communication with customers to introduce new products, services, or solutions and ensure timely renewal of contracts. (10%)

Other Skillsets & Responsibilities
• Excellent communication and presentation skills, with the ability to adapt messaging to a variety of audiences.
• Strong computer proficiency, including experience with CRM systems and the Microsoft Office Suite.
• Demonstrated self-motivation, drive, and a high degree of professionalism.
• Ability to manage multiple accounts, tasks, and timelines with attention to detail and follow-through.
• Comfortable working both independently and collaboratively in a fast-paced, evolving environment.

Physical Requirements
• Sitting, standing and bending.
• Ability to use office equipment including but not limited to office copier, shredder, computer equipment, audio/visual equipment.
• Ability to speak in a clear and easily comprehensible manner.

Background
• Bachelor’s degree in Business, Marketing, Energy Management, or a related field preferred
• Minimum of 3 years of experience in the energy sector, sales, or a customer-facing advisory role

NOPEC Mission and Call to Service
• NOPEC is the largest governmental retail aggregation in the United States. We have 248 member communities throughout northeast Ohio. We exist for the sole purpose of serving our member communities and consumers.
• To fulfill this purpose, we aggregate, educate and advocate, maximizing the value we bring to our members.
• The NOPEC team members who help us fulfill this mission must be confident, thinking leaders who are both humble and flexible. We exist to serve and must be willing to put our shoulders to that service regardless of where, how, and when the opportunity for service may present itself. We are driven team players, intelligent with sound judgement, who understand and forward the needs of the people and communities we serve and who roll up our sleeves to work both collectively and individually to live up to and exceed the expectations of the public we serve.

Working Conditions

• Incumbent will work in a hybrid office environment. Incumbent should understand the expectation that this job periodically requires a 40+ hour per week commitment.
• Verification of identity, education, prior employment, and references may be required.
• We are a drug-free workplace, and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.