Merit has a rich history of offering the most comprehensive flow control and piping connection technology. Their goal is to make the Merit Experience for their customers seamless by bundling a complete line of consistent, high quality piping products, flow control devices and piping system solutions. Merit features a full range of stainless steel pipe fittings and leaded & lead-free brass pipe fittings, pipe nipples, pipe, pipe valves, pipe flanges, stainless steel tubing, forged steel fittings and press technology, which includes carbon, copper, and stainless steel.


Objectives

• Process error free customer purchase orders in a timely and efficient manner.
• Achieve departmental goal by meeting or exceeding the order processing on time objective.
• Achieve individual productivity goals (errors/month, orders/lines entry/hour).
• Complete cross-training to perform all sales support functions accurately and effectively.
• Uphold the Merit Brass corporate mission statement, acting with a sense of urgency and upholding the core values as published.
• Maintain a professional, ethical, and respectful attitude while exercising teamwork.

Responsibilities

• Ensure that customer orders are entered within the specified order entry goal.
• Receives and processes orders accurately and efficiently.
• Works closely with the credit department, purchasing, and the Shipping Liaison to ensure prompt processing of customer purchase orders.
• Contributes to identifying root cause and corrective actions relating to errors, processes, and other goals as required.
• Participate in training as required for current and future roles.
• Advocates the spirit of teamwork and personal accountability in the performance of other duties and responsibilities as requested by department supervisor.
• Willingness and ability to work overtime when asked by a manager or supervisor.
• Ability to communicate professionally and foster teamwork with cross functional teams and within department.

Requirements

• High school graduate, G.E.D., or equivalent.
• Ability to speak clearly and communicate in a writing style that is grammatically correct.
• Ability to learn, retain and utilize extensive part number matrix.
• Ability to quickly learn and operate computer software systems.
• Strong organizational skills with the ability to multitask and effectively prioritize and manage workflow.
• Accurate, focused and detail oriented.
• Highly proficient in Excel, Word & Microsoft Outlook.
• Dependable work habits, including punctuality, attendance, and work ethic.
• Ability to perform effectively under conditions of fluctuating workload.
• Self-motivated.
• Capable of managing a multi-task environment with deadlines & other requirements.
• Ability to work effectively with customers and co-workers.
• Willing and able to continuously improve yourself, others, and the operations in a fast-paced, changing environment.
• Capacity to work in a total quality management environment with continuous process improvement.
• Perform other duties that may be assigned to support overall Merit Brass operations.