The Academic Technology Associate is responsible for providing customer service and assistance to LCCC students and faculty to assist in technical support needs in Canvas, WebEx and other Canvas integrated software. Typical activities and responsibilities include but are not limited to the following: Provides customer service and assistance to LCCC students. Serve as first point of contact for students seeking technical help with computer related issues, such as Office applications, Canvas, MyCampus, printing and wireless login issues. Work closely with students and faculty to assist in technical support needs in Canvas, Webex, and Zoom. Support accessibility remediation of online course materials Test accessibility of technology using assistive technology.

Required Qualifications

• Associate degree or higher. Technical support experience may substitute for degree.
• Knowledge of Canvas, Word, Excel
• Strong communication skills and basic customer service experience.
• Performing basic computer troubleshooting including course specific software and printer maintenance.
• Maintaining a clean, quiet work area for students; being visible and available to students, faculty and staff requiring technical assistance.
• Researching solutions to questions even when unfamiliar; interpreting and applying available help resources. Staying up-to-date with campus technology changes and issues; staying current with new software and hardware applications used in the campus computer labs.

Preferred Qualifications

• Experience with Canvas LMS
• Experience with accessibility standards
• Experience using chat for technical support; virtual meeting experience (Webex or Zoom) and working in Microsoft Teams.

The complete application file should include cover letter, resume, unofficial college transcripts (undergraduate and graduate), and 3 professional references which can be uploaded to the online application. Candidate selected will be subject to appropriate background checks before hire.

About LCCC:

Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor’s and master’s degree programs.

Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County’s high school graduates earn college credits through LCCC’s high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.

LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC’s students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.

Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.