Purpose:

Oversees the day to day operations of the spa by assisting clients and assisting spa technicians

Essential Functions:

Receives spa guests, issues lockers, towels, sandals, robes, and ties that fit the needs of the client

Explain to guests how to get prepared for their scheduled service

Books appointments for future spa needs

Tracks client flow throughout the spa and maintain clear communication with each technician regarding client flow and/or any changes in their appointment schedule

Refill professional product used in the spa as requested and necessary

Obtains and serves refreshments to guests as requested

Collect soiled linens (including sheets, blankets, towels, robes, etc.) as necessary and place in the appropriate receptacles

Folds and stores laundry as necessary

Change bed and clean rooms before and after each service and assists Spa Technicians with room set-up

General cleaning to maintain state board safety and sanitary regulations

Keeps the spa areas spotless at all times during shift

Order/ pick up spa lunches and/or breakfasts as necessary

Perform all opening, closing, and daily procedures as listed on the current daily procedure checklist

Communicate with spa manager/supervisor any/all relevant information

Other duties as assigned

Position Qualifications:

High school graduate

Excellent communication skills

Knowledge and use of excellent customer service techniques.

Esthetic or Cosmetology License (Issued through the State Board)

or

Massage Therapy License (Issued through State Medical Board)