Lead Specialist, ServiceNow
KPMG US
Cleveland, OH, USA
USD 131k-256,500 / year
Posted on Jan 13, 2026
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Lead Specialist, ServiceNow, E&T to join our Managed Services practice.
Responsibilities:
- Lead the design and implementation of ServiceNow solutions, ensuring alignment with business objectives, and oversee the development and customization of ServiceNow applications and workflows
- Explore and integrate AI-driven solutions within the ServiceNow platform to enhance automation, improve decision-making, and optimize service delivery
- Provide technical leadership and mentorship to development teams, fostering skills, growth, and collaboration, and collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications
- Manage the lifecycle of ServiceNow modules, ensuring efficient and effective operation, and conduct technical reviews of design, code, and implementation to maintain high-quality standards
- Drive continuous improvement initiatives in ServiceNow functionality and performance, and troubleshoot and resolve complex technical issues within the ServiceNow platform
- Stay updated with the latest ServiceNow features and best practices to drive innovation and efficiency, and communicate effectively with business units and stakeholders, providing training and support to enhance ServiceNow adoption and utilization
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
- Minimum five years of recent professional experience leading ServiceNow projects
- Bachelor's degree in computer science, information technology, or related field
- Proven track record for leading ServiceNow projects and teams
- Strong proficiency in JavaScript, HTML/CSS, and AJAX
- Experience with ITIL processes and frameworks
- Excellent problem-solving and analytical skills, and strong communication, leadership, and interpersonal skills
- Ability to travel as needed
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=I011_3_25
California Salary Range: $131000 - $256500
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.