Unlike many of our competitors, Imperial is state licensed, insured, bonded, and covered by Workman’s Compensation, enabling us to do the full job including plumbing and electric. The savings generated as a member of BKBG, the nation’s foremost bath and kitchen buying group, allows Imperial to be very competitive with the large so-called discount stores and still provide the professional service that brings customers back time and again. Imperial’s professional designers have used a CAD (Computer Aided Design) system since 1988 to design kitchens and baths for contractors, do-it-yourselfers, and projects that Imperial’s highly trained craftsmen are to install. The work usually begins approximately six to eight weeks after all selections are made and the sales agreement is completed. To minimize delays, the job is not begun until all the products have safely arrived in Imperial’s warehouse. It is our policy that when a remodeling project is started, installers are on the job daily until final completion. Imperial’s goal is to work in unity and serve our clients, as we would want to be served, so the inevitable results will be a satisfied client willing to refer friends and neighbors. We are proud of the fact that over 70% of our business is referrals and previous customers.
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