Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account.

At InterContinental Hotel we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

FINANCIAL RETURNS

• Follow established script to encourage up-selling.
• Close checks to correct guest’s room account.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

PEOPLE

GUEST EXPERIENCE

• Articulate and repeat each order to the guest before hanging up. Use guest name and title.
• Give guest the approximate time of delivery.
• Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.
• Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.
• Print reports and/or complete paperwork at the end of shift.
• May assist with other duties as assigned.

RESPONSIBLE BUSINESS

Minimum: Basic reading, writing, and math skills. Previous experience in a customer service position.

This job requires ability to perform the following:

• Handle multiple incoming calls
• Working with a keyboard

Other:

• Communication skills are utilized a significant amount of time when taking room service orders and interacting with guests, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.
• Basic math skills are frequently used when recording and adding guest checks.

• May be required to work nights, weekends, and/or holidays.

  Rate of pay is $14/hr plus gratuities.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.