Residential Service Dispatcher

Gorjanc Home Services, a trusted, family-owned leader in HVAC, Plumbing, and Electrical services for over 60 years, is seeking a skilled Residential Service Dispatcher to join our dynamic, close-knit team. If you're an organized, customer-focused professional who thrives in a fast-paced environment, we want you to help deliver exceptional service to our valued customers.

Job Summary: As a Residential Service Dispatcher, you'll be the backbone of our operations, coordinating technician schedules, managing customer communications, and ensuring seamless service delivery across our service area. Your organizational prowess and commitment to customer satisfaction will drive our continued success.

Why You'll Love Working Here: At Gorjanc Home Services, you're not just an employee, you're part of our family. We value your contributions, celebrate your successes, and provide a supportive environment where you can thrive. Join us to make a meaningful impact while growing your career with a growing company.

Pay Range: $22.00/hr.-$30.00/hr. - Competitive compensation based on your valuable experience!

Benefits:

• Medical Insurance: We've got you covered with 75% premium coverage
• Vision, Dental, Short-Term Disability, and Life Insurance - complete peace of mind
• 401(k) Retirement program with company match - invest in your future
• Paid Time Off to recharge with holidays and well-deserved vacations
• Genuine family environment with company outings and celebrations

Daily Duties:

• Expertly maintain Service Technicians' daily schedules and dispatch teams as service calls are completed
• Keep customer database current and accurate while providing clear, professional communications with department managers, employees, and customers
• Keep customers informed about schedules and lead-times with proactive updates
• Coordinate conference calls and meetings efficiently
• Monitor incoming phone calls, after-hour requests, and chat communications
• Manage membership programs, including scheduling visits, processing renewals, and setting up convenient payment plans
• Plan and coordinate work-related travel arrangements
• Maintain office organization and manage supply and filter inventory
• Support additional responsibilities as business needs evolve

Skill Requirements:

• Build on your solid foundation with 3+ years of dispatching experience
• Previous HVAC industry experience strongly preferred
• 3+ years of ServiceTitan experience preferred
• Strong geographical knowledge of service area or excellent map reading skills
• Advanced organizational skills with exceptional attention to detail
• Outstanding customer service abilities and professional communication
• Demonstrate independence and self-starter mentality
• Advanced proficiency with Microsoft Office products
• Excel at prioritizing and multitasking in fast-paced environments
• Maintain meticulous organization and accuracy
• Show Genuine Care for Customer Experience
• Demonstrate Reliability and Accountability
• Bring Problem-Solving Skills
• Stay Committed to Team Success