Customer Service Representative

Gorjanc Home Services is a thriving, independent, local, family-owned business with over 60 years of trusted excellence in HVAC, Plumbing and Electrical.

We are seeking an enthusiastic Customer Service Representative to become a vital part of our dynamic customer service team!

Job Summary: Be the welcoming voice that brightens customers' days while expertly assisting with booking appointments, following up on projects, showcasing our products and services, and resolving customer needs with care.

Pay Range: $18.00/hr.-$24.00/hr.- Competitive compensation based on your valuable experience!

Benefits:

• Medical Insurance: We've got you covered with 75% premium coverage • Vision, Dental, Short-Term Disability, and Life Insurance - complete peace of mind
• 401(k) Retirement program with company match - invest in your future
• Paid Time Off to recharge with holidays and well-deserved vacations
• iPhone, iPad & integrated software
• Genuine family environment with company outings and celebrations
• No ON CALL - enjoy your personal time!

Daily Duties:

• Convert incoming customer calls into successful booked service appointments
• Deliver call scripts with authentic energy and warmth; be clear, compelling, and genuinely personable
• Exceed customer expectations, solve challenges effectively, and showcase the Gorjanc advantage
• Build meaningful professional relationships and inspire customer loyalty through great service
• Participate in training opportunities to boost success and develop outbound calling skills
• Support the company's commitment to resolving customer concerns quickly and positively
• Maintain accurate customer database records with attention to detail

Skill Requirements:

• Build on your impressive track record delivering outstanding customer service
• Previous experience in Home Services industry strongly preferred
• Experience with ServiceTitan or other CRM systems is a major plus
• Microsoft and Apple competent; good typist and proficient with phone systems
• Strong organizational skills with excellent follow-through abilities
• Communicate effectively through both verbal and written channels
• Naturally build trust and connect with genuine empathy
• Thrive in a fast-paced, goal-oriented environment with positive energy
• Excel as both a motivated individual contributor and collaborative team player
• Bring strong motivation, flexibility, and a great attitude
• Consistently Deliver Wow Service
• Demonstrate Honesty and Integrity
• Show Genuine Empathy
• Be Resourceful
• Maintain Sharp Attention to Detail
• Bring Positivity
• Stay Committed to Growth and Learning