Operations Administrative Assistant

Goodwill Industries of Greater Cleveland and East Central Ohio
Location: Corporate Office - Canton, Ohio

Goodwill Industries of Greater Cleveland and East Central Ohio is seeking a highly organized, proactive, and professional Operations Administrative Assistant to support the Chief Operating Officer at our corporate office in Canton, Ohio.

This role provides high-level, comprehensive administrative support to the COO and plays a key part in helping the organization's operations run efficiently and effectively. The ideal candidate is resourceful, detail-oriented, and able to anticipate needs, think critically, and offer solutions in a fast-paced environment. Success in this position requires strong judgment, exceptional communication skills, and the ability to manage multiple priorities with discretion and professionalism.

Key Responsibilities

• Provide a wide range of administrative support to the COO, including:
  • Attending meetings and preparing minutes or notes
  • Designing and producing PowerPoint presentations and reports
  • Assisting with special projects
  • Maintaining contact lists
  • Making travel arrangements
  • Preparing and submitting expense reports
• Manage the COO's calendar with a high level of attention to detail, proactively resolving scheduling conflicts and ensuring awareness of upcoming commitments and responsibilities
• Handle sensitive and confidential information with the utmost discretion, particularly matters affecting company operations
• Coordinate internal and external meetings for the COO and other operational departments, including logistics and planning
• Exercise sound judgment in handling executive-level and C-suite matters
• Support the COO by researching, collecting, and analyzing information in advance to help conserve time and improve decision-making
• Provide administrative support to the Human Resources department, including:
  • Receiving and distributing incoming mail
  • Completing employment and income verification requests
  • Processing personnel changes in the HRIS system
  • Assisting with the electronic filing of personnel records
• Perform other duties as assigned

Qualifications

• Bachelor's degree preferred, but not required
• 3-5 years of administrative experience in a fast-paced environment
• Strong written and verbal communication skills
• Excellent administrative, organizational, and computer skills
• Demonstrated ability to maintain confidentiality and use sound judgment
• Proven ability to prioritize tasks, manage multiple responsibilities, and stay ahead of deadlines

Background check required.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.