Job Description

About the Opportunity

Thisis an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

Resume Deadline : August 22, 2026

Market Rate: Distribution Associate - $54,500/k

Hiring Manager: Deanna DeWitt

Recruiter: Kimberly Dunagan

All employees who apply for a posted position must notify their supervisor that they have applied. Employees who have not been intheir current positions for at least one year orwho are in a position with specific requirements beyond one year must obtain approval from their supervisor before applying .

This position is accountable for the administration of the UndergroundDamage Prevention (UDP) section's ticket-screeningprocess, which includes the processing and assignment ofdig-request tickets from state one-call associations(OH, PA, NY, NJ, MD, WV), representing the FirstEnergy operating companies on behalf of Energy Delivery – Joint Use & Cable Locating.

Summaryof Responsibilities

Ticket Screening Operations

• Demonstrate a solid commitment to all aspects of safety.
• Perform various duties in a timely manner associated with screening/processing underground (UG) locate tickets from state one-call associations in Ohio, Pennsylvania, New York, New Jersey, Maryland and West Virginia.
• Efficiently evaluate each ticket for the dig box's proximity to UG facilities, using e l ectronic ticket-management software and GIS View.
• Assign tickets to contractors to be located and marked out as needed.
• Expedite emergency tickets.
• Verify that all tickets have been successfully transmitted to locate contractor(s).
• Verify that contractors have received tickets and responded positively, in accordance with state one-call laws and FirstEnergy requirements.
• Provide training in the electronic ticket-screening system application to new ticket-screening staff and other dependent departments, such as Claims.
• Develop and maintain the UDP Daily Scorecard.
• Provide various reports and ad hoc queries, using the electronic ticket-management software application data.
• Work effectively with IT and ticket-management software vendors to develop enhancements and troubleshoot problems.
• Work effectively in a collaborative environment with other departments and organizations (e.g. state engineering, Claims, IT, contractors, state one call centers, software vendor).
• Provide resolutions to customer, contractor, and excavator inquiries .
• Assist Claims Department staff with investigation of damage to UG facilities.
• Learn to identify process improvements and best practices to support FirstEnergy’s ability to comply with 811 regulatory commitments.
• Understand state / federal law and company practices as it relates to underground damage prevention safety .
• Exercise sound decision making as it relates to ticket screening operations.
• Participate in the storm restoration process and be available to work extended hours as needed.
• Attend/complete all required regulatory training.
  
  

Summary Of Qualifications

• An associate degree in a related discipline: Business, Accounting, Economics , Engineering technology AND 2-3 yrs of related work experience, or a High School Diploma/ GED AND 4+ years of related experience.
• General understanding of FirstEnergy’s Accident Prevention Handbook and effective application in the workplace.
• General working knowledge of:
• The purpose and function of distribution electrical systems
• Construction methods for excavation
• FirstEnergy’s Construction Standards and Engineering Practices
• Electronic ticket-management software application.
• General understanding of applicable 811 legal and regulatory requirements.
• Professionalism to work with all levels of employees (i.e. internal/ external customers) in a courteous manner that demonstrates FirstEnergy's Values & Behaviors.
• Demonstrate conflict-resolution skills.
• Proactively identify opportunities to take on challenges, add value within assigned responsibilities, and deliver expected results.
• Self-motivated and able to multi-task with competing prior i ties .
• Provide quality customer service, both internally and externally.
• Possess solid verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).
• Able to learn Gatekeeper NaviGate USA application (ticket management software ).