SAP Developer - Customer Back Office Solutions
Software Engineering, Customer Service
Akron, OH, USA
Posted on Aug 7, 2026
Job Description
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About The Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
Position Summary
FirstEnergy is seeking an SAP Developer to support our SAP platform, with primary responsibility for Billing and Customer Choice solutions. This role is responsible for the design, development, enhancement, testing, implementation, and support of SAP processes that enable critical utility customer billing and competitive market operations.
Primary Responsibilities
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About The Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
Position Summary
FirstEnergy is seeking an SAP Developer to support our SAP platform, with primary responsibility for Billing and Customer Choice solutions. This role is responsible for the design, development, enhancement, testing, implementation, and support of SAP processes that enable critical utility customer billing and competitive market operations.
Primary Responsibilities
- Develop, maintain, and enhance SAP solutions supporting utility billing and deregulated market operations.
- Partner with business clients and functional teams to analyze business requirements and translate them into effective technical specifications and solutions.
- Design, develop, and support SAP programs, reports, interfaces, workflows, enhancements, and integrations.
- Develop solutions that adhere to established development standards, security requirements, and best practices.
- Troubleshoot, analyze, and resolve application defects and production issues.
- Develop and execute unit test plans and support user acceptance testing activities.
- Prepare and maintain technical documentation for implemented solutions and support procedures.
- Provide day-to-day production support, including incident resolution, root cause analysis, and operational monitoring.
- Support customer nightly batch processing, including occasional after-hours support activities as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline; or equivalent work experience.
- SAP ABAP development experience.
- Working knowledge of SAP development lifecycle processes, transports, and production support activities.
- Demonstrated aptitude for software development and technical problem solving.
- Strong analytical, organizational, and communication skills.
- Ability to work independently while contributing effectively within a team environment.
- Strong commitment to customer service, continuous learning, and process improvement.
- SAP IS-U experience, particularly within Billing, Invoicing, FICA, or Deregulation/Customer Choice processes.
- Understanding of utility billing processes and competitive retail energy markets.
- Experience supporting enterprise production applications and participating in on-call support rotations.
- Knowledge or willingness to learn SAP IDOC Processing, EDI Transactions, and Batch Processing for supporting Customer
- Knowledge of Data Dictionary, Workflow, ABAP Objects, and performance improvement.
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team