Position Closing Date: 05/08/2026

Full-Time = 40 Hours/Week

GENERAL SUMMARY

Under moderate supervision, performs a variety of customer service, paging and clerical functions to support programming and maintain the integrity of the toy and bookable collections and other services including answering phones, support for customers, various programming initiatives, and maintaining daily records. Incumbent performs typing and other clerical duties as assigned including communicating about the toy and bookable collection support.

JOB REQUIREMENTS

Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Empathy; Feedback; Problem Solving Ability; Quality Focus; Customer Service; Perception/Judgment; Results Focus; Attention to Detail; Dependability; and Diversity Focus. The incumbent also will be expected to demonstrate proficiency in the Function/Task-Specific competency of Computer Knowledge and Use.

Specific Knowledge, Skills, and Abilities required include:

• Knowledge of standard office procedures and practices.
• Skills necessary to develop and maintain effective and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.
• Ability to demonstrate proficient use of personal computer software or systems applicable to the essential functions of the job, which may include (but not be limited to) email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various systems or software used by CCPL.
• Skill in operation of typical office equipment such as personal computer, facsimile, copiers, scanners, calculators, receipt printer, washer, dryer and telephones.
• Ability to demonstrate basic levels of English grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
• Ability to detect basic errors and make corrections as directed and under established procedures.
• Ability to accurately organize and maintain paper documents and electronic files.
• Ability to use basic tools to perform light mending and repair as needed. These include (but are not limited to) box cutter, screwdriver, needle and thread, and various glues.

ESSENTIAL JOB FUNCTIONS

• Complies with Cuyahoga County Public Library’s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.
• Process requests and charges materials in according to established policies and procedures and notifies patrons of overdue materials and outstanding fines.
• Assists with the acquisition and maintenance of items and supplies.
• Files and organizes documents related to Youth Literacy and Outreach services.
• Performs necessary circulation functions, resolves and problems relating to the circulation of toys and bookable materials, examines materials for condition, replacing and/or repairs piece as necessary, cleans and restocks toy and bookable materials.
• Places holds and schedules YLO materials as directed to support the needs of branch staff.
• Cleans and returns soft branch floor toys and program support materials.
• Monitors department supply inventory and replenishes when needed.
• Performs necessary clerical functions such as making copies, answering the phone, composing correspondence, sorting and distributing materials, etc.
• Tracks, processes and verifies invoices for YLO library materials and follows up with the appropriate department.

Summary Minimum Education & Experience Required

• High school diploma or GED, preferably included or supplemented by course work in office practices.
• One or more years of clerical and customer service experience.

OTHER TESTING/LICENSES REQUIRED

• A criminal background check is required, as are pre-employment drug screens.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.
• Work requires routine lifting of moderately heavy items, such as toys and bookable materials (over 25 pounds and up to 50 pounds), pushing full carts, and/or standing for long periods of time and/or frequent stooping or bending.
• Involves frequent use of computer terminal.