SUMMARY Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future. ESSENTIAL FUNCTIONS Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications Monitors and optimizes the performance of all associated server environments Maintains database and middleware (Tomcat, Apache, etc.) server software as necessary Maintains the servers (Windows Server, Linux, UNIX, etc.) as necessary Maintains all associated disaster recovery environments Develops and maintains the necessary troubleshooting documentation Cross-trains team members to ensure support continuity Updates associated with application architecture diagrams as changes are made Acts as primary liaison to the associated vendor HelpDesk for issue resolution Applies security patches as necessary Develops and maintains scripts (shell, perl, batch, etc.) as necessary Provides before, after hours, and weekend support to resolve application issues as necessary Recommends the necessary server configurations (disk, memory, etc.) in order to support new applications Installs, upgrades, and configures new middleware server software, database software and applications as necessary Applies software patches and performs major upgrades as necessary Provides before, after hours, and weekend support for migrations and upgrades as necessary Identifies and evaluates new tools and solutions for improved application and server management Performs capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planning Provides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environment Identifies cross-training and documentation opportunities Performs other duties as assigned