SUMMARY Teaches a full range of skills and knowledge for the certificate program in Comprehensive Patient Access Specialist. Prepares students to pass the Certified Healthcare Access Associate (CHAA) examination. ESSENTIAL FUNCTIONS Delive r a comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program Provide effective leadership, supervision, and control of classroom activities, ensuring a conducive learning environment Implement the approved healthcare training curriculum to enhance the learning experience of program participants Present well-prepared, organized, and clear lectures and classroom activities that align with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing/Reimbursement, Introduction of Patient Access and CHAA study guide) and school policies Monitor attendance, maintain accurate, up-to-date records, and evaluate the educational performance of participants in accordance with college and department requirements Identify and refer participants to supportive services when necessary to enhance student success Maintain up-to-date knowledge of current changes and trends in the healthcare industry Promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making Provide students with timely information and feedback on their academic progress regarding quizzes, tests, homework, and projects Follow all College retention policies to ensure student attendance. Perform other duties as assigned.