Join Crystal Clinic Orthopaedic Center

At Crystal Clinic, we're committed to helping patients move better through exceptional orthopedic care. Join a collaborative team where you'll play a critical role in coordinating surgical care and ensuring a seamless experience for patients, providers, and care teams.

The Essentials

• Schedule: Full-Time 40 hours per week | Monday - Friday | Day Shift
• Location: Fairlawn, OH
• Specialty: Pain Management
• Travel: Occasional travel to outpatient clinic locations as needed

What You'll Do

• Coordinate all aspects of surgical and procedural scheduling, including pre-operative appointments, diagnostic testing, medical clearances, special equipment requests, and insurance authorizations.
• Prepare surgical packets, review physician pre-operative instructions with patients, and ensure patients are connected with clinical staff for medical questions.
• Serve as the primary point of contact for assigned physician(s) and physician assistant(s), facilitating communication between providers, staff, departments, and patients.
• Manage provider schedules, operating room block time, case information, meetings, travel arrangements, and speaking engagements to support operational efficiency.
• Submit surgical billing charges, complete order reconciliation, route messages and laboratory results, and respond promptly to phone calls, emails, and worklist reports.
• Maintain provider credentials, including CV updates, CME tracking, and assistance with medical license and DEA renewals.
• Provide cross-coverage for team members, including prior authorization activities, and assist with daily office operations as needed.

What We're Looking For

• Education: High School Diploma or GED required.
• Experience: One to three years of administrative, secretarial, medical office, surgery scheduling, or healthcare support experience preferred.
• Skills: Strong organizational skills with exceptional attention to detail. Proficiency in Microsoft Office applications required, including Word and Outlook; basic Excel skills preferred. Knowledge of medical terminology and anatomy preferred. Ability to manage multiple priorities, communicate effectively, maintain confidentiality, and deliver excellent customer service in a fast-paced healthcare environment.

Build Your Career with Crystal Clinic Orthopaedic Center

At Crystal Clinic, people come first. Join a team that is passionate about delivering exceptional patient care while supporting a healthy work-life balance, professional growth, and career development. With 50+ board-certified physicians and 15+ locations across Northeast Ohio, you'll have the opportunity to learn, grow, and make a meaningful impact alongside some of the region's leading orthopedic specialists.

What We Offer:

• Medical, Dental & Vision Coverage
• 100% Employer-Paid Life and Disability Insurance
• 401(k) & Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance & Wellness Programs
• Voluntary Pet, Home & Auto Insurance
• Career Growth and Development Opportunities
• Supportive, Team-Oriented Culture Focused on Work-Life Balance

Join Crystal Clinic and build a rewarding career with an organization committed to helping both patients and employees thrive.