Coordinator, Technology Support
Cleveland State University
IT, Customer Service
Cleveland, OH, USA
Posted on Apr 28, 2026
Job Summary
Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.
Minimum Qualifications
Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.
Minimum Qualifications
- High school diploma, GED or state recognized equivalent.
- Two (2) years of experience in IT Desktop Support, with the loan management system, supporting applications e.g., Windows 10 & 11, Apple macOS, Adobe, MS Office, and other enterprise application suites.