The Ticket Operations Coordinator is responsible for the ticket operational elements of the Cleveland Browns, Huntington Bank Field, and CrossCountry Mortgage Campus ticketing efforts. The focus of this position is to assist in managing the ticket system and related networks in addition to directly supporting the operational elements of the Ticket Sales and Service departments. This position will also assist in order processing and game day ticketing duties. The ideal candidate will have a strong understanding of Ticket Operations as well as an understanding of Membership Services and Ticket Sales.

The position is based in Cleveland, Ohio and reports to the Director, Ticket Operations.

Essential Duties & Responsibilities

• Assist in maintaining the ticketing system and related networks
• Assist in creating and maintaining the seating manifest & ticket inventory
• Provide direct operations support for the Ticket Sales and Service departments
• Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales
• Provide support for pulling Marketing, Sales and Customer data from the ticketing system
• Assist in event day ticket operations, including will call and walk-up ticket sales
• Assist in event day ticket scanning system
• Assist with coordinating part-time, seasonal and game day staff
• Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
• Assist in managing all customer account maintenance
• Operations support would be for all Cleveland Browns games as well as additional events held at Huntington Bank Field and CrossCountry Mortgage Campus

Qualifications

• 4-year college degree or combination of equivalent education and experience
• Prior experience within service or sports industry highly desired
• Prior database, Microsoft CRM and Microsoft Excel experience is preferred
• Ticketmaster experience is preferred, including Archtics, Host, TM1 Entry and EMT
• Strong customer service and interpersonal skills
• Prior experience managing part-time or seasonal staff preferred
• Excellent written and oral communications skills
• Ability to work weekends, nights and holidays as dictated by events