CHN HOUSING PARTNERS
Mortgage Loan Officer
We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.
We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.
Position Summary: The Mortgage Loan Officer will work under minimal supervision to actively participate in business development activities and community efforts to solicit new residential mortgage business and originate CHN Housing Capital mortgage products/programs while meeting established loan quality guidelines and production goals.
The rate of pay for this position is $65,000 - $70,000 per year commensurate with experience (FLSA Exempt)
Essential Duties & Responsibilities:
- Represents the organization while soliciting potential or existing customers, builders, developers, and realtors to develop, increase, and retain mortgage loan business.
- Interviews mortgage applicants to determine appropriate mortgage loan option; inputs application data into mortgage origination system and obtains necessary documentation for processing and underwriting purposes.
- Acts as a liaison between customer and internal support teams, ensuring loans are processed, approved and closed within established service level agreements.
- Keeps informed of new trends and developments within the local real estate market and analyzes potential loan markets to develop referral networks and to locate prospective loan clients.
- Participates in civic and community activities to generate organizational visibility and directs community development outreach initiatives within markets, including homebuyer seminars and financial literacy programs.
- Delivers accurate, responsive and courteous customer service to every customer (internal & external) every time.
- Adheres to internal guidelines, policies, procedures, and regulatory standards.
- Performs other duties as assigned.
Education and/or Work Experience Requirements:
Required:
Education:
- Associates degree or equivalent combination of training and experience.
- Active NMLS license
Experience:
- Minimum 5 years’ experience in a lending, banking, or community development-related industry, preferably as a Loan Officer or working within a bank’s Community Reinvestment Act function.
- Proven track record of successful loan production
Skills:
- Knowledge of and the ability to apply advanced concepts, practices, and procedures in the assigned division, as well as maintaining Federal and State regulatory compliance requirements for CHNHC lending products/programs.
- Demonstrating a commitment to professional ethics.
- Ability to create contacts and build relationships within a variety of communities and ethnic groups.
- Excellent organizational and time management skills.
- Self-motivated with excellent problem-solving skills.
- Strong verbal, written, and interpersonal communication skills.
- Excellent customer service orientation.
- Good leadership and management skills.
- Good working knowledge of MS Office, with ability to learn new software
Preferred
- Bilingual, Spanish is a plus
Other
- Active NMLS license.
- Bilingual in English and Spanish a plus.
- Valid driver’s license, reliable transportation and automobile insurance.
- Travel within designated market ( Ohio or Michigan)
Critical Competencies:
- Problem solver - Use orderly methods to find solutions to problems.
- Results oriented – prioritizes and aligns work of self and other with results focus on achieving business goal and objectives.
- Decision making – ability to generate innovated ideas and be an active Decision maker to solve problems and move projects ahead.
- Collaboration - Build relationships and reform throughout organization by inviting participation in collaborative team building.
- Openness to criticism - Often solicit 8's feedback and reacts calmly to criticism and negative feedback.
- Customer service - extremely responsive to internal and external customers request exceeding customer’s expectations.
- Listening skills - listens to understand other viewpoints anticipates customer’s needs an offer innovative solutions.
- Communication skills - able to clearly present issues both orally and in writing.
- Flexibility and adaptability - adjust quickly to changing priorities and concepts copes affectively with complex changes.
- Work independently - ability to work independently with little or no supervision.
- High standards - expect personal performance to be nothing short of the best
Working Conditions and/or Physical Requirements:
- Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
- Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply?
- You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE
