| CHN HOUSING PARTNERS Ohio Regional Property Manager We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Position Summary: The Ohio Regional Property Manager provides leadership and operational oversight for CHN Housing Partners’ affordable housing portfolio across Ohio, including both multi-family and single-family LIHTC, HUD, and HOME properties. This position is responsible for achieving targeted performance metrics related to occupancy, rent collection, curb appeal, maintenance turnaround, and compliance readiness. The Regional Manager ensures that property operations align with CHN’s mission, regulatory requirements, and financial goals while providing mentorship and direction to on-site management teams. The regional would supervise Property Managers, Assistant Property Managers. The Ohio Regional Manager would collaborate with Compliance Operations Manager, Senior Compliance Manager, Multi-Family Maintenance Manager, and the Director of Maintenance. The pay range for this position is $82,000 - $92,000 per year commensurate with experience Essential Duties and Responsibilities: Portfolio Oversight: - Supervise property management staff across assigned Ohio sites in a three-hour radius, including Cleveland, Lorain, and Trumbell County.
- Oversee daily operations to ensure adherence to CHN performance, budgetary and compliance standards.
- Monitor occupancy, delinquency, and work order completion rates to meet portfolio benchmarks.
- Conduct regular site visits to assess building conditions, resident satisfaction and operational efficiency.
- Collaborate with the Multi-Family Maintenance Supervisor and Director of Maintenance to ensure all properties are ready for NSPIRE and Management and Occupancy review visits.
Collaboration with CHN Maintenance and Construction and Development: - Serve as the property management liaison for CHN Construction during new development and rehabilitation projects.
- Participate in pre-construction and construction meetings to plan for resident communications, unit turnover sequencing, and operational readiness.
- Coordinate with construction and maintenance teams to ensure units meet occupancy standards prior to lease-up or re-occupancy.
- Support post-construction punch walks and ensure timely completion of outstanding items affecting occupancy or compliance.
- Ensure all maintenance and capital improvement work orders are completed on time and within budget.
Compliance Oversight and Coordination (Operational Accountability Focus): - Provide daily oversight of on-site compliance practices to ensure that property managers, Assistant Property managers, Certified Occupancy Specialist follow established CHN procedures for LIHTC, HUD and HOME programs and meet all KPI metrics.
- Conduct monthly internal compliance audits at each assigned property to verify that tenant files, EIV documentation, and recertification notices are maintained accurately and on schedule.
- Review Yardi recertification tracking reports monthly to confirm all annual recerts are completed timely and identify any overdue or upcoming deadlines.
- Ensure all move-ins, interims, and recertifications are process according to CHN compliance procedures and that supporting documentation is securely stored.
- Monitor EIV books to ensure required reports (New Hires, No income, Summary, and Discrepancy Reports) are being run, documented, and resolved with appropriate follow-up notes.
- Confirm that on-site staff maintain organized file systems) in preparation for HUD MORs, NSPIRE inspections and syndicator of HFA reviews.
- Verify that site teams use current income limits, utility allowances, and rent charts provided by the Compliance Department.
- Collaborate with Compliance Managers to resolve audit findings, file deficiencies, or late recertifications promptly.
- Participate in monthly compliance coordination meetings with Senior Compliance Manager and Compliance operations manager to review property performance and follow up on outstanding issues.
- Oversee third-party management portfolios and ensure contract compliance with CHN standards.
- Review monthly operating and compliance reports
- Conduct regular performance reviews and site visits to ensure adherence to CHN policies and goals at least quarterly of all units under supervision.
Third-Party and Contract Management - Oversee third-party management portfolios and ensure contract compliance with CHN standards.
- Review operating and compliance reports from Partners.
- Conduct regular performance reviews and site visits to ensure adherence to CHN policies and KPI goals. Conduct staff evaluations, set performance goals and ensure adherence to CHN KPI standards
Staffing Leadership and Development - Hire, train, and mentor Property Managers, Assistant Property Manager, and Compliance staff.
- Conduct staff evaluations, set performance goals and ensure adherence to CHN KPI standards.
Financial and Operational Performance. - Approve invoices, purchase orders and vendor agreements within budget authority.
- Ensure rent collections and deposits follow CHN, HUD and OHFA procedures. Assist in preparing annual budgets and monitor budget expenditures to help ensure the efficient functioning of properties while maintaining the curb appeal, safety, security and future usability of the assets.
- Ensure that staff consistently apply policies and procedures. Prepare and review performance appraisals and discuss with subordinates as appropriate.
- Ensure HUD MOR’s REAC inspections are properly prepared for and conducted by site.
Education and/or Work Experience Requirements: - Bachelor’s Degree preferred or equivalent property management experience. Minimum of 5–7 years of property management experience.
- At least 3 years of supervisory or operations management experience within a LIHTC, HUD, or multi-layered compliance environment.
Certifications highly preferred, such as: - HCCP (Housing Credit Certified Professional)
- COS (Certified Occupancy Specialist)
- TAH / STAR (Tax Credit Specialist or equivalent)
- Blended Occupancy Specialist (BOS)
- CHAM or Certified Compliance Professional (CCP) designation
Other: - Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
- Demonstrated experience managing large, multi-site compliance teams and workflows.
- Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
- Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
- Excellent analytical, organizational, and communication skills.
- Valid Drivers License, reliable transportation and automobile insurance.
Critical Competencies: - High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self -motivation, team motivation, and results oriented.
Working Conditions and/or Physical Requirements: - Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
- Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply? - You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE
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