CHN HOUSING PARTNERS Manager of Compliance Operations, Property Management We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Position Summary: The Manager of Compliance Operations is responsible for managing the day-to-day operations of the compliance department, ensuring consistent and efficient workflow across the Cleveland, Lorain, Detroit, and Pennsylvania portfolios. This position oversees and monitors the workload among compliance staff, including managers, specialists, and assistants, to maintain equitable productivity and timely file turnaround. The manager ensures that all new move-ins, recertifications, and interim certifications are processed and approved within required agency deadlines. Additionally, this role includes reviewing and monitoring HUD billing cycles to ensure reconciliation between property management and compliance teams, as well as maintaining oversight of recertification schedules and monthly compliance tracking to ensure all regulatory timelines and performance standards are met. The pay range for this position is $85,000 – $98,500 commensurate with experience. Essential Duties and Responsibilities: Operational Oversight - Manage day-to-day operations of the compliance department, ensuring consistent workflow across Ohio, Michigan, and Pennsylvania portfolios.
- Assign and monitor workload among compliance staff(managers, specialist, assistants) to maintain equitable productivity and turnaround timeline.
- Ensure all new move-in, recerts, and interims are processed and approved within required agency deadlines.
- Review and monitor HUD billing cycles and ensure reconciliation between property management and compliance teams.
- Maintain oversight of recertification schedules and monhly compliance trackers.
- Oversees compliance tracking systems (Yardi, Devco, PHFA, MSHDA portals).
- Prepare for and attend Affordable and LIHTC audits performed by state and regulatory agencies in Ohio, Pittsburgh and Michigan.
Systems and Process Management - Serve as the system administrator for Yardi, RentCafe, Devco, PHFA, and MSHDA compliance portals.
- Troubleshoot system issues and coordinate with IT or software vendors to maintain functionality and data integrity.
- Develop and maintain standardized templates , dashboards, and reports for compliance productivity and accuracy.
- Implement and update audit logs across all portfolios.
Compliance Quality Assurance - Conduct random internal file audits monthly to assess accuracy and completeness of LIHTC and HUD files before external review.
- Create and implement quality control checklist for all compliance mangers and specialist.
- Assists in creating and maintaining dashboards and reports for compliance timeliness, recert status and error rates.
- Monitor deadlines for Annual Owner Certifications, utility allowance updates, and tenant event submissions.
- Coordinate with the Senior Compliance Manger to verify that all final files meet LIHTC/HUD/Agency requirements.
Reporting and Analytics - Prepare monthly compliance performance reports for the Director of Compliance and Property management.
- Maintain dashboards that summarize file submission timeliness, audit findings, and recert completion rates
- Analyze patterns in agency findings or file errors and propose process improvements
- Track audit response timelines and ensure corrective actions are complete by assigned team members.
Policy and Training - Supports the Director in updating policies, Tenant Selection Plan (TSP and standard operating procedures (SOPs) in response to regulatory changes (e.g. HOTMA, VAWA, NSPIRE).
- Develop training materials and lead onboarding for compliance staff and property management teams.
- Provide ongoing refresher training on income calculations, student rules, asset verification, and third-party documentation standards.
- Coordinate with external partners (syndicators, housing agencies) to ensure staff are aligned with new regulations.
- Coordinate yearly Fair Housing Training for all staff in each state.
Audit & Agency Coordination - Serve as point of contact for all internal and external audit request
- Maintain tracking logs for agency monitoring, investor reviews and syndicator audits
- Support the Director and Senior Compliance Manager in preparing pre-audits file reviews and responses
- Compile audit response packets, including file correction documentation and updated certifications.
Education and/or Work Experience Requirements: - Bachelor’s degree in business administration, Public Administration, Real Estate, Finance, Housing Administration, Nonprofit Management, or related field is required.• Minimum of 5–7 years of progressive experience in affordable housing compliance, property management, or asset management.
- At least 3 years of supervisory or operations management experience within a LIHTC, HUD, or multi-layered compliance environment.
- Certifications highly preferred, such as:
- HCCP (Housing Credit Certified Professional)
- COS (Certified Occupancy Specialist)
- TAH / STAR (Tax Credit Specialist or equivalent)
- Blended Occupancy Specialist (BOS)
- CHAM or Certified Compliance Professional (CCP) designation
Other: - Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
- Demonstrated experience managing large, multi-site compliance teams and workflows.
- Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
- Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
- Excellent analytical, organizational, and communication skills.
- Valid Drivers License, reliable transportation and automobile insurance.
Critical Competencies: • Leadership/Staff Development • Strategic Thinking • Problem Solving • Business/Financial Acumen • Innovative • Communication Skills • Decisive decision-making • Relationship Building • Collaborative • Change management • Influencing & leading • Teamwork • Diplomacy • Ability to deal with ambiguity • Adaptability • Mission driven Working Conditions and/or Physical Requirements: - Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
- Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply? - You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE
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