| CHN HOUSING PARTNERS Property Manager, Multi-Family - Chevybrook We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Position Summary: The rate of pay for this position is $54,600 per year, commensurate with experience ($26.25 hourly; FLSA Non-Exempt). Essential Duties and Responsibilities: This position is responsible for the management of identified housing unit(s). This position is also responsible for interpreting and implementing management procedures developed in accordance with policies and regulations of CHN Housing Partners (CHN). The Property Manager works closely with residents. Essential Duties & Responsibilities: - Manage the daily operations of one or more residential properties or communities
- Walk the property daily to ensure property and building security and safety of all systems
- Oversee sales/leasing, tenant relations, maintenance, and other support activities
- Manage property budgets, collections and/or property improvement initiatives
- Work with the resident service team to coordinate activities and services for residents
- Complete monthly vacancy reports, delinquency reports, and other reports as needed per supervisor.
- Maintain a daily presence at the site assigned
- Complete monthly, quarterly, semiannual, and annual inspections
- Complete OHFA, HUD and Fair Housing training yearly
- Ensure compliance with HUD, OHFA and all housing programs through regular file audits, property inspections and timely reporting.
- Ensure the building is ready for all MOR, REAC and OHFA and city inspections
- Reviews the property’s rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate monthly.
- Complete all recertifications in accordance to CHN OHFA and HUD guidelines
- Enforce the tenant lease and follow-through on all eviction cases
- Post monthly rental payments and subsidy requests in Yardi
- Post 3 day-10 day-14 day and 30-day notices
- Follow up/return all inquiries from all applicants and handle residents’ concerns, disputes, etc.
- Process rental applications, develop & ensure waiting list is maintained and release vacant units timely in accordance to CHN leasing policies
- Maintain a good key control system
- Oversee COS/custodial/maintenance staff and work with outside vendors
- Ensure ongoing HUD & OHFA Compliance is maintained
- Other duties as assigned
Education and/or Work Experience Requirements: Required: Education: - High school diploma or GED
Experience: - 3-5 years of experience in the related area as an individual contributor
Skills: - Excellent customer service orientation & interpersonal skills
- Knowledge of procedures and policies of residential property management
- Knowledge landlord tenant law, fair housing regulations and bookkeeping procedures.
- Ability to plan, assign, review and coordinate work and programs independently
- Excellent verbal and written communication skills
- General knowledge of maintenance problems. Good computer skills including working knowledge of MS Office
- Ability to conduct tax credit and HUD file compliance reviews and physical inspections of properties, including walking up and down stairs
- Thorough knowledge of functional area and department processes
- Customer service and interpersonal skills
- Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
- Organization and the ability to multitask efficiently
- Problem-solving to find effective solutions for a variety of potential issues
- Knowledge of rental contracts and property and anti-discrimination laws
- Tax credit certification within 12 months of start date
Other: - Must have valid Driver’s License, current auto insurance, and reliable personal vehicle.
Preferred: Critical Competencies: - High level customer service, communication skills, conflict resolution, technical skills and problem solving
Working Conditions and/or Physical Requirements: - Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
- Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply? - You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE
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