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Family Coach, Scholar House

CHN Housing Partners

CHN Housing Partners

Cleveland, OH, USA
USD 50k-52k / year
Posted on Jul 4, 2025
Apply now
Position: Family Coach, Scholar House
Location: Cleveland, OH
Job Id: 549
# of Openings: 1
CHN HOUSING PARTNERS
Family Coach, Scholar House
This is a 5-day-per-week onsite role. This role has weekends and evenings flexibility required.
We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.
We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.
Learn More about CHN Housing Partners’ Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more.
Position Summary: Scholar House is a 40-unit service enriched apartment building for adults completing post secondary education programs, and their families. The Scholar House Family Coach provides case management and support services to families residing in the Cleveland Scholar House. The Family Coach will be responsible for providing 1:1 coaching/counseling to families to help them reach personal and financial goals. The Scholar House Family Coach will also stay up-to-date on other resources that may be beneficial to Scholar House residents. Additionally, the Family Coach will work with service providers and community partners to coordinate 2-generational group activities, parent enrichment opportunities and connect residents to additional services.
This position requires alternative work availability to meet programming goals and resident needs. To ensure Scholar House residents can access on-site supportive services, the Family Coach is required to work evenings and weekends. At least one (1) Saturday shift will be required once per quarter.
The rate of pay for this position is $50,000 - $52,000 per year, commensurate with experience (paid at an hourly rate, FLSA Non-Exempt)
Essential Duties & Responsibilities:
  • Hold one-on-one meetings with each resident of Scholar House (40-units) once per semester to identify and support the household in reaching goals (financial, personal, post-educational, career, housing, etc..). Work alongside resident to develop 2-generational engagement and action plans for household members, provide case management and support to families in Scholar House throughout their tenancy.
  • Provide support services to residents, including referrals and connection to external programs. Pre-residential and post-program participants will be provided with case management as requested.
  • Oversight and coordination of on-site resident-only resources including the food pantry, playroom and computer lab.
  • Serve as CHN staff liaison for the Resident Advisory Council (RAC) board.
  • In partnership with management, maintain a regular activities calendar for Scholar House. Facilitate family circles, support Scholar House parent leadership committee, organize parent-centered and two-generational information sessions, and social and recreational activities to support the goals of case management.
  • Coordinate with other service providers to ensure that additional wraparound services are being provided to Scholar House families.
  • Maintain accurate and up-to-date case management records and notes on all Scholar House resident households.
  • Maintain knowledge of community, educational, workforce, and social service resources including those that provide food stamps, child support, TANF, subsidized housing programs, and emergency housing assistance.
  • In partnership with program leadership, support routine evaluation efforts of Scholar House. This includes participating in listening sessions with families/residents, administering and collecting surveys, reviewing data, and refining programs based off of findings.
  • Serve as the main point of contact for visiting vendors and community members.
  • Other duties as assigned.
Education and/or Work Experience Requirements:
Required:
Education:
  • Associates degree or higher required
Experience:
  • 2+ years experience in providing case management
  • 2+ years experience in a social service setting
  • 2+ years administering programs for youth and/or families
Skills:
  • Excellent computer skills and organizational skills
  • Solid written and verbal communication skills
  • Demonstrated sensitivity to and ability to maintain confidentiality
  • Ability to work with minimum supervision
  • Team player
  • Ability to interact with a diverse population
  • Comfortable learning and adapting to CHN’s CRM/databases
  • Proficient with Microsoft Suites
Other:
  • Travel to training event(s) may be required
  • Valid Driver’s License, reliable personal vehicle and current automobile insurance
Preferred:
  • Bachelor’s Degree (Education and Social Work degrees preferred)
  • Experience providing academic, financial, housing and/or job coaching or counseling
  • Experience working with youth and/or families on goal-setting and supporting them in reaching outlined goals
  • Bilingual (English/Spanish)
Critical Competencies:
  • High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self -motivation, team motivation, and results oriented.
Working Conditions and/or Physical Requirements:
  • Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
  • Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply?
  • You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
  • Great benefits.
  • Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE
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