Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Registered Nurse (RN) Clinical Field Staff Liaison (CFSL) - Hospice

Schedule: Monday - Friday 8:00am-4:30pm, with remote administrative on-call

Agency: Suma Health at Home and Hospice

SUMMARY:
The RN Clinical Field Staff Liaison - Hospice (CFSL) provides support for personnel and patient care services. The CFSL is responsible for reviewing compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Clinical Manager and Program Assistants as needed.

QUALIFICATIONS & ATTRIBUTES:

Current RN license in the state of employment

3 years experience as an RN, with at least one year in Hospice

Strong critical thinking skills with the ability to problem solve clinical needs

Ability to create positive impressions and communicate with a variety of people

Exemplary communication skills and customer focus

Ability to remain calm, have patience and be accommodating

Compassionate and caring while working with patients, families, and all other customers

Ability to resolve conflict using conflict management skills

Knowledgeable on nursing best practices and able to make appropriate nursing judgments

Detail-oriented and observant

Ability to synthesize complex medical information and escalate to Clinical Management

Ability to prioritize and be timely

Ability to clinically support the needs of the department to ensure team goals are met timely

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently

Applies fact-based knowledge of technical skills and business understanding

Ability to follow directions and work as a team member

Valid driver’s license and auto insurance.


MAJOR AREAS OF RESPONSIBILITY:

Ensure quality and safe delivery of hospice services for the patient from beginning to end of their service.

Collaborates with Agency Clinical Manager and Medical Director to facilitate hospice care and ensure compliance

Meet and exceed quality indicators

Collaborates with intake, providing daily support, managing assignment volume based on staffing availability

Completes RN Clinical Manager workflow when needed to ensure timeliness of completion as well as identify education needs for field clinicians for escalation to Clinical Managers.

Focus on Key Performance Indicators as assigned

Assist with implementation of quality improvement programs in the field

Participates in on-call rotation, and patient staffing as needed to manage staffing needs and patient related issues

Completes field visits as needed

Participates in managing cost of goods working with monitoring supply costs, DME costs, medication costs

Maintains positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families

Assist with monthly IDG meetings when needed

Reviews clinical documentation in accordance with agency protocol and Medicare/Federal guidelines

Maintains active RN license in state of employment

Participates in in-service program development

Consistently demonstrates core values and maintains a professional appearance as a representative of the company

Understands, implements and practices policies and procedures for agency operation

Assists in new hire orientation when needed

All other duties as assigned


MANAGEMENT RESPONSIBILITY:

None


HEALTH QUALIFICATIONS:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

Below are minimal knowledge/physical requirements of this position.

Constantly (66%-100%)Reading, Speaking, Writing EnglishCommunications SkillsComputer/PDA UsageSittingHand/finger dexterityHearing/SeeingHearing in personHearing on the phoneTalking in personTalking on the phoneVision for close work

Frequently (34%-66%)N/A

Occasionally (2%-33%)WalkingBendingStandingDrivingLifting up to 50 lbs. with or without assistanceStretching/ReachingClimbingStooping (bend at waist)Distinguish smell/taste

Rarely (1% or less)N/A

#INDSUMHH5

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.