Akkodis is seeking a Sr. Manager of Payor Integrations for a Direct hire position based in Westlake OH 44145, We’re ideally looking for applicants with solid exp with Healthcare industry, SQL/Crystal Reports, Claims/Payment. would come as a big plus.

Salary Range: $115- $125k/Annum + Benefits, The Salary may be negotiable based on experience, education, geographic location, and other factors.

Duties and responsibilities

Strategic Leadership & Execution

• Provide operational and tactical oversight for all client implementations and support functions, ensuring high levels of client satisfaction and retention.
• Lead the successful execution of payer integrations, ensuring on time, on-budget, and high-quality delivery.
• Scale integration and support programs to accommodate growth and evolving business needs.
• Serve as a key escalation point for critical implementation or support issues.

Client & Stakeholder Engagement

• Ensure integration and support experiences consistently exceed client expectations through effective communication, delivery, and issue resolution.
• Lead discussions with client stakeholders, including executives, end-users, and IT professionals, with professionalism and clarity.
• Translate complex business and technical requirements into clear, actionable plans for internal teams and clients.

Data-Driven Management

• Track and analyze KPIs, project milestones, team performance metrics, and client feedback to drive continuous improvement.
• Utilize hands-on SQL skills to support data mapping, validation, and troubleshooting during integration processes.
• Develop deep knowledge of the company’s products, business processes, and technology platforms to effectively communicate capabilities and best practices.

Team Leadership & Development

• Support, mentor, and retain a high-performing team; cultivate a culture of accountability, service excellence, and continuous learning.
• Develop and support direct reports through coaching, structured feedback, and training.
• Monitor team performance and ensure delivery against defined KPIs, SLAs, and client expectations.
• Allocate and prioritize resources effectively across concurrent projects.

Process Optimization & Operational Excellence

• Design, implement, and continuously improve business practices, SOPs, training materials, and documentation to support operational efficiency and consistency.
• Identify procedural and operational gaps and implement scalable solutions that improve team performance and client satisfaction.
• Collaborate cross-functionally to enhance integration tools, workflows, and client onboarding experiences.

Qualifications

• 5+ years in a management or leadership role.
• 5+ years of experience in client implementations or integrations, preferably in the Healthcare insurance, Property & Casualty, and/or Workers Compensation industries.
• Strong understanding of business systems, data driven workflows, and integration best practices. Familiarity with claim and payment processing, healthcare data formats and compliance (e.g., HIPAA, claims, EDI data).
• Hands-on experience with SQL and familiarity with reporting tools like Crystal Reports or similar platforms.
• Technology savvy: while developer/programmer experience is not required, the ability to engage effectively with technical teams and understand complex systems is essential.
• High sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement.
• Polished verbal and written communication skills, high attention to detail, excellent organization with outstanding documentation and follow-up discipline.
• Expertise in managing client issues and relationships; proven experience in building and growing relationships.
• Exceptional critical thinking skills with a solution focused perspective. This position requires demonstrated effective verbal and written communication skills as well as excellent interpersonal and problem-solving skills at all levels of business, including interactions with staff and external business parties at senior levels.
• Demonstrated success in leading teams through complex initiatives with competing priorities and tight deadlines. Well organized and detail oriented with demonstrated effective time management. The ability to effectively manage a dynamic daily schedule and workload flexibility is required.
• The ideal candidate will have a self-starter attitude, ability to work with ambiguity, ability to work independently with minimal supervision and to take initiative in problem solving.
• Experience with Agile, Scrum, and hybrid methodologies.
• Bachelor’s degree in business, Management, Engineering, or a related field preferred.
• Ability to travel on an as-needed basis.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at govind.choudhary@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

• 401(k) with match

• Medical insurance

• Dental Insurance

• Vision assistance

• Paid Holidays Off

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance